Southfield Stay

First time in the Michigan area and was very impressed with the Hotel it self!!!

It was a nice stay for me and brothers, we came for family party, it was spacious, neat and clean, quiet neighborhood, my eldest brother was staying at best Western, he came to our room and said it was better than where he was staying by far, you guys should keep it up

I stayed here before. Room was decent. This time I was given a disgusting room, frayed bed skirt/carpet, something red on the bath tub floor, furniture worn out,. I wouldn't cook anything in the microwave & kitchen . Attendant claims he was " doing me a favor by letting me in 4 hrs early". My reservation said 3pm was check in. I drove 14 hrs to visit my family and had to resort to sleeping at the bottom of the bed. NEVER STAYING at this HOTEL AGAIN. I was extremely tired. Hate i spent money there.

The front desk lady was nice and accommodating. There was no remote for the TV. The rooms had an unclean odor and the bathroom was not clean. We were there about 15 minutes and decided to check out.

I had checked in and during the night, another patron was given the same room and tried to enter.

This hotel is in need of a serious renovation. The staff wasn’t to friendly. The room cleanliness is not up on my standards. There was signs of the last guest in my room. I will not be staying there ever again.

On 2/23/23 we traveled an hour and a half to the Metro Detroit area to be closer to the hospital for my husband’s surgery the following day. It was a big surgery, he is unable to drive due to the nature of his injuries, and we wanted to be closer due to the Michigan roads and our early arrival time the next morning. We got there only to be told our room was double booked. No apologies were offered even as my husband came in on crutches unable to bare weight. The desk clerk wasn’t even apologetic or tried working with us. He simply shrugged his shoulders and said “we are double booked”. I would never recommend them and have posted this on my personal social media pages as well as told friends, family, and the hospital staff the same thing.

Don't expect to find good customer service here. My family member had a surgery at 5:30 AM in Southfield so we booked a hotel room here, and they proceeded to sell it to someone else without telling us, and we found out after driving two hours to get here. The man at the front desk was very unapologetic and could not even tell us sorry, and he offered no solutions and was overall very apathetic. Had to drive all the way back home. You might as well find a cheap motel rather than pay these prices for a room you won't even get.

Horrible experience and dirty