Spa İçeren En İyi Reno Otelleri

"Very nice room very clean excellent bathrooms. Very comfortable bed and pillows big beautiful television and amazing view. All the casinos are right downstairs and right across the street from each other."

"As we flow in, we arrivedd around 7pm , checked in and had some dinner. It was fine. As we were walking around trying to get acclimated with the hotel. We were approached by a security officer named Rose. She really told us we were on private property and if we were not to be gaming, we had to leave the premises. We were also shocked by her demeanor and unprofessionalism that we were stunned. As we were walking away, I went back to speak to her again and asked downstairs one of the pit bosses or her name. As I described her, he mentioned her name is Rose. I asked if he could call her down for her to come discuss what had just taken place. I mentioned to her that we were hotel guest and that we had just arrived and we're getting acclimated and that we weren't there doing anything wrong. I asked why she had asked us to remove ourselves from the property . She told me she owed me no explanation and she was not going to give me an apology. I then asked her for her name and she said I don't need to give you that either. She was rude and unprofessional. She then turned to walk away. I'm sure all of this is on camera. I then saw her speaking to another man later. It was her boss Matt. He was more for professional I waited to speak to him and explained what had happened and how really she had us address for other couples. Sad thing about this story is as we were explaining this to other employees of the hotel they all mentioned that Rose has a reputation for being rude and unprofessional. So clearly this was not the first time for her to approach people and act so unprofessional. I'm not sure if this was done because we were all Latin. But either way it was unacceptable and no one should treat customers that way. it ruined our whole weekend and we really didn't have a good time. This was our first time flying out to the Reno hotels and we were hoping to come back again, but after this visit, we will no longer be returning to the Cesar Reno hotel."

"Arrived at the Lobby around 3pm on Christmas Eve and waited 40 mins to check in. Only 2 check in counters were open. Bad service, shame!!!"

"This is my third time staying here. I have been in the North Wing, West Wing and the Peppermill Tower. Staff are always helpful and I'm really a guest there for the Spa Toscana, which is first rate. I have never spent time on the gambling floor. I recently ate at Romanza and was quite impressed with the level of service and quality of food. If you can find a good deal on the web to stay here, grab it. Even if its in the West or North Wings, which are bit far from the amenities, but more reasonably priced. The outdoor pools are also really excellent."

"Was there for a event at events center hotel was very nice restuarants were great & fun , needs mini bars & usb plugs in rooms but other than that was very nice beautifully decorated for xmas"

"Location is fine. Close by the casinos/Reno event conference, but no homeless. Check in staff was friendly. Room/bedding are consistent with my expectation on a Courtyard. I didn't use the swimming pool but noticed it is pretty small. Parking is $12 a day and in a structure across the street. Overall, it met my expectations and is good."

"如果非要住這裏，晚上不要出門走，周邊很危險。出門想找點吃的差點嚇瘋，趕緊打了輛uber逃跑，上車問司機reno治安情況，司機説他在這裏住了很多年，感覺除了我剛剛站的那個地方（酒店旁邊）都還好😅"

"The place was kind of loud.  Also, the Trip.com app *clearly* stated that there would be no additional fees upon arrival. BS. There’s a $45 resort fee and you’re stuck paying it. I raised hell and got the $45 refunded by Trip.com"