Premier Inn St. Andrews hotel

酒店性價比高，早餐也豐富，服務不錯，前台Gary很熱情禮貌。值得推薦

As always the bed and room facilities are pretty good although the room we had (Premier Plus) could do with some refurbishment as the toilet pan was cracked (reported on arrival ) and the carpet in places looked as if bleach had been spilt on it. The modern TV had good picture quality and wide screen, coffee maker and kettle were good and lighting worked well. Although we like fresh air in our bedroom the window does not open and the Air Conditioning whilst good and controllable does not have the same properties as fresh air. The Breakfast was actually a HOT buffet with eggs prepared to order and the other items were actually hot in the self serving area entirely due to a very attentive Chef behind the serving area who took pride in what he does and was delighted when I complimented him , as one of my main criticism of most Hotel Buffets are that whilst they are often described as Hot Buffets are invariably either tepid at best , or actually cold, and should be described as Cooked rather than Hot under the Trades Description act.

So… when we went to St Andrews we stayed at Premier inn who say if you’re not happy you get your money back. We weren’t and we didn’t. £175 for one night. This is what happened.. Where to start…firstly, we went to our room and discovered that there was no-where to put our suitcases - although advertised with a sofa/bench on the online photos there was nothing there. So we had to sort our clothes from suitcases on the floor. For £175 that’s not good enough. We noticed that there were lots of dents in the walls.It was all very tired. We then tried to put the TV on but the controller didn’t work. So we went down to reception and talked to the receptionist who said he’d be straight onto it. He said it wasn’t anything to do with the staff, that they repeatedly told head office but they ignored them about problems. Best thing for us to do was to complain to them. We went back to our room and… We waited. An hour later we went down again. Meanwhile we had discovered that the toilet dispenser was empty and a cheap loo roll placed near by. This isn’t good enough for £175. Plus the fan couldn’t be turned off and it sounded like a jet landing - nobody could sleep with that. It wouldn't turn off! We went down and talked to a different, very young receptionist who said, “oh yes everyone complains about that in that room.” He said he’d sort it out and went into the back room…. We waited… Eventually we gave up and I went and knocked on the door. Another man appeared with a beard who said that he would try and get us into another room. Then the initial man came out and I asked if he’d managed to repair the TV controller. He came up to me and said aggressively, “I’m busy, I’ll do it when I’m finished. You are not allowed to knock on the door. You should have stayed there and not knocked. You’re not allowed to knock!” I was shocked at his animosity and asked for his name - he grabbed a name tag from his trousers and thrust it in my face - “Martyn” he said “here you go!” I said to my husband that I was going back to the room. The man had been very abusive and rude. I was pretty shocked and scared of him. They told my husband that they had found a room that was free and we had to re-pack and go to the new room. Room 16. On our way to our room, "Martyn" walked past us obviously finishing for the day and he looked at us and kept shaking his head as he went out. When we got to our room another member of the staff with a beard knocked and apologised for the disgusting behaviour of the previous staff member. He said he had been in hospitality for years and was shocked at our treatment. My husband asked if they had had customer relations training and he admitted that the other staff member had only had online training. He said the manager wasn’t in til the afternoon of the day we left but he’d leave a note. Then we’d discovered that the new room was obviously kept empty because it STANK of damp. It had mould in the bathroom tile grouting. Absolutel