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31 Ocak 2023
I have not yet stayed at the Bridgewood, but I thought it was worth a shout out as to how the staff recently dealt with my last minute cancellation. According to the policy to cancel, I needed to do so by 16.30 the day before arrival, which I understand - fair enough, however the Theatre only informed me on the morning of my stay that they were cancelling the show due to Covid I phoned the hotel and they couldn’t have been nicer or more helpful, Stephanie said that I could just book another date, but as I didn’t have one from the theatre yet, she waivered the cancellation fee and I have had all my money returned. They could have easily just said - “that’s the policy” and taken the cash! Thank you Bridgewood
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