JONATHAN
5 Mart 2024
Dirty facility and unfriendly not customer service driven staff. I checked out within 4 hours of check in after finding a roach/insect leg underneath my pillow case and hair thru out room! Employee working the counter (Mallory) did not give me any proof of check out of concern or validation of my complaints. ******* did a fantastic job on finding a new hotel for me and my family right away, however when asking the hotel franchise for a refund, they stated I was never checked out!!! We called the hotel directly numerous times to get proof of our check out in which were were hung up on, over 4 attempts.
DO NOT STAY HERE! Hotel is dirty and run down, staff is awful, disregarding and they do not try and help the paying customer.
Pay the extra fees and stay elsewhere, there are plenty of options in the area.
Çevir