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"As I noticed when I visited my friend my guest that I booked to stay in astrotel they had little complaint about the service rendered by the room attendant I don't know who are to be accountable for service as in so long delayed when it's delivered the guest request. in my case what I had also observed it's the same the guest will need always to remind the staff in the counter to follow up the request or the order and I need to asked always, ”how many hours to assist or deliver the guest request? Supposedly they will put a time frame for every guest request.I am suggesting to the manager to please instruct the counter staff to put in writing the guest request such as a check list to serve as a reminder for them to check if the request are already done or assisted, sometimes if the guest didn't remind the counter staff the request failed to deliver or already forgotten the results in part of the guest were annoying, irritating and disgusting feeling."

"During my visit, it just so happened that there was no one available to assist me or to guide me where the elevator was, nor to ask if I needed help with my things. I was allowed not to give a security deposit since they only accept cash or credit cards. My cash wasn’t enough, and I don’t use credit cards anymore. The room and balcony are really spacious. However, I could smell sewage coming from the bathroom as soon as I entered the room. The staff are nice and kind. They serve a decent breakfast—though the corned beef was extremely salty, the pudding was absolutely delicious! Their room service food portions are generous and reasonably priced. I just wish they provided bathrobes."

"The room is good for its price and the location is very cool. It’s very accessible to the malls and so on. The staffs are very accommodating. I just hoped that the elevator will be fixed soon."

"Cons: This room feels like an old hotel. Several items in the room appear worn out. First, the utensils looks old; there are visible markings inside the mug and the water heater shows some sighs of rust. Second, the toilet and bidet are a little difficult to use. Lastly, the door is hard to open and close. Pros: The reception is welcoming. It also has a good ambience."

"All staff /crew is excellent service 🫰👍👍👍 except the convinience due to lack of facilities inside the room ( no places for small cabinet to hang clothers esoecially for 3 to 4 person room , even small table dont have , there is a Leak inside the room when it rains ) I hope the management find time to fix all of this Thanks"

"We booked the room last minute. The location is convenient, with easy access to nearby necessities. The room was clean enough, though there’s still room for improvement in terms of maintenance and attention to detail. Customer service was acceptable but could be warmer, as the staff didn’t seem very welcoming. The room itself was decent, but the lighting was too dim, which made the space feel less cozy and inviting. Overall, an okay stay, but improvements in cleanliness, service, and ambiance would make the experience much better."