Welcome to the Crowne Plaza Kitchener Waterloo; located just minutes from highway 401 in the heart of downtown Kitchener and a short commute to cities; such as Waterloo, St. Jacobs, Cambridge, and Guelph. We are at the center of Kitchener-Waterloo's thriving technology hub; including Google, D2L, Open Text, BlackBerry, Christie Digital, NetSuite, Igloo, Communitech, and Catalyst 137.
The hotel is close to several sports and entertainment venues; including Centre in the Square, KW Symphony, Bingemans, THEMUSEUM, RIM Park and the Kitchener Memorial Auditorium(The AUD). The Crowne Plaza Kitchener Waterloo is nearby both St. Mary Hospital and Grand River Hospital. We are located near many restaurants, attractions and event venues; including the Tannery.
Minutes away from University of Waterloo & Wilfrid Laurier university and right across Conestoga college.
At the hotel we also have our share of recreational amenities for the whole family to enjoy; including bowling, mini-putt, an arcade, ping-pong, an indoor heated pool, squash courts and more!
We have over 15,000 sq. ft. of modern event space and 201 guest rooms and suites, making us the perfect location within the Kitchener Waterloo Region to host your next meeting, conference or wedding. The Crowne Plaza Kitchener Waterloo was designed with unique style and amenities to help you relax, rest and connect. We look forward to welcoming you!
"The room was clean but quite outdated, with a musty odor, reminiscent of damp towels. The bed and pillows were comfortable, which was a plus. However, there were no toothbrushes, toothpaste, or slippers provided. The coffee machine in the room had water pooled in the tray, likely from the previous guest's usage and it appeared never have been cleaned. Additionally , there was no hot water kettle or bottled water provided in the room which was disappointing. The lobby, corridors, and other public areas had a strong smell of bleach, which was overwhelming.
The buffet breakfast was a highlight. For CAD$20, it offered a wide selection, and the quality was excellent, making it a great value.
Service was a bit of a mixed bag. Restaurant staff, especially Erica, was fantastic—attentive, polite, and thoughtful. She checked in with every guest to ensure they were satisfied with their meal. Unfortunately, some of the male staff seemed to be less eager to serve non-Caucasian guests, which was disappointing and made the experience feel less welcoming.
I also want to give a special mention to Chitra at reception. I arrived early, and she went out of her way to accommodate me, even managing to arrange an early check-in. She also informed me about the late check-out benefit available to IHG members, which the other male receptionist had not explained when he simply rejected my request.
Overall, the hotel is somewhat pricey, but the breakfast and service (especially from Erica and Chitra) made up for some of the other shortcomings."