4 Yıldız Luzern Otellerini Bulun

The hotel offers a convenient location near the train station, and the room was clean, comfortable, and well-maintained. From a facilities standpoint, everything met expectations. However, the service provided during the night shift was disappointing. Shortly after midnight, I contacted the front desk for assistance with locating an Apple Store or confirming the train route to the airport, as my phone screen had just been damaged. The staff member on duty displayed impatience and a clear unwillingness to communicate. He repeatedly told me not to worry in front of him and to “figure it out myself,” which was both unhelpful and unprofessional. His information was also inconsistent—first claiming the Apple Store near the train station could repair phones, then insisting there was no Apple Store in the area. When I approached the reception directly for further assistance, he again refused to help. By contrast, the morning receptionist was courteous, patient, and provided clear guidance, including the fact that a train transfer was required to reach the airport—details the night staff had not mentioned. It is unfortunate that one staff member’s attitude overshadowed an otherwise positive experience. With more consistent and professional service across all shifts, this hotel would be an excellent choice for travelers.

Very close to Luzern Chapel Bridge and other location, stuff are very helpful

The hotel looked good on the outside, it is clean and designed with a castle interior. though it was good on the outside, there were no particular facilities and fun attractions other than the view seen from the restaurant.

前台小哥非常給力，詳細解答了我的疑問。房間超大，一家人住着非常舒適！位置也非常好，離獅子很近。衞生整潔非常滿意！

Hands down, this is a very lovely hotel and is the most glittering gem in Lucerne. The place is….. - located in a vantage point that commands a superb view of the lake - nice and comfortable that puts it on the pedestal in the same league; - squeaky clean and spick and span; - very comfortable bed that you are mollycoddled, from the very first moment you hit the sack; - quiet and reclusive, and conveniences are a stone's throw away; - Facilities just as described Simply the best accommodation in Lucerne!