4 Yıldız Hakone Otellerini Bulun

This was the most incredible experience. Dedicated staff and hotel that is committed to providing an authentic and relaxing experience. The amenities, onsen and food were outstanding.

華人友好，有台灣、香港（Miss 馬服務不錯👍）服務生，態度很好，熱情。 酒店套房設計，挺新，不是傳統温泉酒店，帶有些商務休閑氣息。 唯一要扣分的地方，洗手間有點味跑到房間了。床一般，睡得沒有白檀踏實。 勝在於綜合評分高。

Really nice hotel at Hakone Ashi Lake. Location is a little remote but they have a shuttle bus from Odawara St. And it's nice and quiet.. The rooms have bakconies, I had with Lake view...sooo nice.

The private onsen service was terrible. Please do not get the private onsen. The receptionist in the onsen does not understand english. The receptionist also did not assist us. The time was also incorrect. We were supposed to have 8-9 and 9-10 slot. But ahe is so confused. And 9:30 they are already knocking our doors calling us to come out. A totally bad experience in the private onsen. The hotel is ok. Food is also good. The private onsen which was supposed to be the highlight of our trip… became the worst. Total waste of money

Overall an ok stay. A bit hard to find, very limited English spoken by the staff which led to some confusion (even for the representatives who were assigned to us by English speakers). Felt quite formal and not that warm Room was more or less as expected, and the dinner and breakfast meals were quite elaborate. Felt that breakfast was actually the stronger meal of the two, so wasn’t necessarily worth it to pay extra for dinner. I’d likely skip doing dinner in the future. The room attendant who helped us was very kind and attentive, although we had a bit of language barrier given we don’t speak Japanese. The big disappointment was even though the ryokan is advertised as allowing guests to book one of the larger hot springs on the property for private use for 45 minutes, we weren’t able to do this. We arrived within the designated check in time and were told that it was all booked up for the day. There was no way to book in advance and we were only staying for one night, and they didn’t try to accommodate allowing us to book at all for the next day before checkout. This really hampered the experience overall - we weren’t that interested in using the gender segregated facility (was traveling with my partner who is the opposite gender) as we wouldn’t be able to spend time together, and the tub in our room was quite small. They should amend this policy to allow all guests to book a private hot spring time or not advertise it as part of the room! Feels like we got cheated out of the service and we weren’t offered anything else as an alternative. I would have booked another ryokan had I known this were the case - there are many others in Hakone which are much better value and have nicer / newer private facilities for around the same price. I wouldn’t recommend Yama no Chaya given this was a big part of what we thought would make it a good experience

A comfortable stay with staff who are attentive to service. We loved the location of the ryokan and both the private and public onsens were clean and well-kept. We also found the quality of the food from restaurant very good. Loved how it was nestled high on the mountain which gave a bit of privacy. Shame the front facade was hidden due to renovations, but would love to come back again once it is fully renovated.

One of the best, if not the best spot to stay for a night when we came down to Yumoto. The foods great, the onsen s sizeable compared to the ones I went before, and it’s a walkable distance away from the Main Street, if not directly adjacent. I enjoyed every bit of my stay here, and I would love to revisit again in my lifetime.

Need to walk a bit from the train station but there is a shuttle bus from here to the train station. Customer service was great and enjoyed the bath outdoor in rainy weather.

The rooms matched the description. Yukatas were available on every floor. The reception staff were helpful. The onsens met our expectations. However, I had significant difficulties with communication – the staff did not speak English and had very limited understanding of it. I had to rely mostly on a translator app, but even then there were some misunderstandings. The food was nothing special – just typical hotel fare. Unfortunately, during dinner, my wife ate sushi and suffered from severe food poisoning. I also ate the sushi but had no issues.

Ailem bu otelde kalmaktan gerçekten keyif aldı! Personel güler yüzlü, nazik ve yardımsever. Oda temiz ve ferahtı ve odamızdan Fuji Dağı'nı görebiliyorduk. Bahçe geceleri çok güzel ve Fuji Dağı'nı izlemek için de harika bir yer. Açık büfe akşam yemeği harikaydı ve kaplıca deneyimini çok sevdik! Otel, çıkış yaptıktan sonra bizi en yakın Ubako istasyonuna götürmek için ücretsiz servis otobüsü bile sağladı. Kesinlikle tekrar burada kalmayı umuyoruz!