4 Yıldız Otaru Otellerini Bulun

We booked the best room on the top floor and spent 7 nights at this high end and extremely expensive ryokan/hotel. Here are the pros and cons: PROS: The food is amazing in terms of presentation, gastronomy and service. The place is immaculately clean. The views a fantastic! We got comfortable Yukatas and overall the place has a very nice traditional vibe.  CONS: They seem to be completely inapt in hosting people who don’t speak Japanese. No one speaks English at this place. None at all! They write that we can “press 9 and call the reception”, but once you do it – you can’t have any conversation with anyone at all. Even when you get down in person to the reception, no one can really communicate with you, even with Google Translate.  They exhibit zero flexibility. The approach is – it’s our way or the highway. All is extremely polite, but no left, no right! Can we have a laundry service arranged? The answer is “no!”. Can we communicate with you via WhatsApp or email? – No! Can we come later to breakfast? No. Can we have dinner at a later time, since we can’t come earlier just this one day? No! Basically, if you want to sleep a bit later during your vacation – forget it! Either show up at 8 or 8:30 am for breakfast, or go hungry! Can we buy your Yukata? – No! Also, we were asked to indicate every day what time we intend to go out – something that adds pressure, as  on vacation one may want to improvise, rather than plan ahead their outings.  Given that this place charges exuberant prices, the lack of the most basic hospitality features (communication, laundry, customer-focused flexibility) is astounding! We now staying at another Ryokan, 90 minutes away and see that everyone can speak some English and the place is much more focused on the needs of a foreign traveler, as opposed on preserving the holy rigidity of an existent system. 

- A very beautiful hotel and room. From check in to check out, everything was top notch, and I would give it a solid 5 out of 5. - The staffs were very helpful during the check in process, making it fast and simple. The room was fabulous and truly worth the money. Very clean, pleasantly scented, and looking new and well maintained. - Breakfast was simple yet very filling, with many items provided. It was the same on the second day, but that was not an issue. The chef and staff prepared the meal fresh and served it to our table, and enjoying breakfast with such a beautiful view made the experience even more special. - The check-out process was also quick and hassle free. After check out, they even took care of my luggage safely while I went on a short trip to Asahi and returned later to collect it. The hotel is not too far from Otaru Station. Just a straight walk down the road.

Such a cozy place! Perfect for a group of 7 ppl👍🏻 There almost everything you need in the apartment! Clean and warm☺️ Although the bed could be a bit softer, but it’s acceptable👌🏻 everything else is perfect😁 recommended to anyone wants to come to 小樽 Otaru ‼️💯

My 3rd time staying at GRIDS Premium, within walkable distance from Otaru Station and, easy access to Otaru Canal, clean and cozy room with Onzen at top floors, for sure will come back again!

Hotel room is new and clean. Breakfast have variety of food, we enjoyed so much and happy with the breakfast. Advise to check in earlier to get your preferable time slot, they control it by every half an hr, you need to choose your bf slot for the next day. Not very close to Otary Station but still walking distance, not too bad actually only like 7 mins walk. Very near to Canal, we start the day at Canal and ended in Music Box Meseum. Overall enjoy the stay, we rest well and had good sleep here.

很乾淨。交通又方便，非常推的民俗！

The hotel is in a good Location near the chanel. Very nice beer brewery with a big variety of beer is just across the Chanel . Fish market and train station in 10 minutes by steps. There is the perfect big onsen on the top with great view on the sea. All three days I visited it I was alone. Breakfast was ok, but not as gorgeous as I expected. The room was clean and quite big. The furniture is a little old but in good condition.