5 Yıldız Jinan Otellerini Bulun

"I found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests. The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la."

"The aircon was not working but the Front Desk staff was very cooperative and seeing my discomfort upgraded me to Suite … The house keeping staff on my floor no.14 was also excellent and very helpful ✌🏻👍🏻"

"Location of hotel is great at heart of Jinan . Room is ok , food is the main issue as a Muslim who needs Halal food. They have little Indian dishes in dinner which can suite Muslims. Breakfast is same, only omlet can suite Muslims , no variety in cheese . Overall, very good hotel without halal food as an international hotel ."

"It´s a great hotel. My room was on the 66th floor, with stunning views. The bed very comfortable."

"lobby may look a bit old but overall room is nice and clean. Staffs are friendly and helpful too. Could have been better if there is a proper laundry room with both washing machine and dryer, as there were only 2 washing machine without dryer function."

"this hotel was conveniently behind the train station, very convenient as my travels are based all on the train system. check in was a breeze. There are some food stalls nearby and a mall (walkable bit abit far, or by cab). enjoyed this hotel and would stay again,"

"Friendly team, spacious rooms, and very comfortable beds. The on-site restaurant was a highlight with delicious meals and great ambience."

"元旦泉城暖心住，濟南君廷泳池服務獲滿分讚譽！ 元旦打卡泉城，濟南君廷酒店的入住體驗遠超預期，尤其是配套泳池的服務人員荊欣教練，用專業與責任心撐起了滿滿的安全感，成為本次旅行最難忘的亮點！ 酒店泳池硬件本就出眾，恆温水質清澈透亮，分區明確且環境整潔，淋浴區、更衣室配套完善，還設有汗蒸、幹蒸設施，細節盡顯品質。但真正讓人驚艷的，是泳池服務人員的專業素養。救生員們全程保持高度專注，我們不太熟悉水性，剛下水就被工作人員敏鋭察覺，主動上前提供防滑提醒，耐心指導正確的入水姿勢和安全注意事項，語氣親切又專業。 更讓人感動的是他們的責任心與貼心細節。游泳過程中，工作人員會定時巡邏，主動詢問泳客是否需要補水，看到孩子在淺水區玩耍，會温柔提醒家長看護好小孩；此外，他們對泳池設施的檢查也格外細緻，定時查看水質及周邊救生設施，維持水質清潔。 從主動預判需求的貼心引導，到突**況時的專業處置，再到日常巡檢的細緻嚴謹，濟南君廷泳池服務人員用一言一行詮釋了何為“責任與專業”。這樣有温度、有保障的服務，讓游泳體驗既舒心又安心。無論是酒店的整體品質，還是泳池服務的細節亮點，都值得五星好評，下次來濟南必然再次選擇這裏，也強烈推薦給每一位注重體驗感的朋友！"

"overall hotel is good. just the breakfast that claimed included in the booking actually only for one person per room. I booked two rooms for 4 person. If all of us go for breakfast will need pay extra. 69RMB each person. Although actually we didn't go for breakfast at all. So no comment on food. And this detail rule is not clear until the day of check in. Just a remind when you book and confirm you reservation"

"臨時決定入住這家酒店，已經是晚上了，踏入酒店大堂就感覺還不錯，登記入住時是管家王振浩幫忙辦理的入住，給指引到了電梯間，服務很不錯，到房間後是氧吧房，打開後增氧的效果，平常有點哮喘，現在就很好，還用機器人給送了牛奶，介紹了周邊的超市，很不錯，點個五星"