stu3kim
12 Kasım 2024
During our one-night stay, we were accommodated in a premium room located in an annex approximately 25 yards from the main hotel entrance. Regrettably, this information was not disclosed during the booking process, resulting in an unexpected situation. Fortunately, the weather conditions were favorable during our evening meal and breakfast, preventing any inconvenience. The room itself was satisfactory, featuring a suite with a separate living room and bedroom. However, upon arrival, we encountered an issue with the heating system, which was not turned on. We promptly contacted the reception for assistance, and they provided instructions on how to adjust the radiator valves. Nevertheless, it took over an hour for the room to reach a comfortable temperature. Furthermore, there were several maintenance issues in the bathroom. The Venetian blinds were rusty and in need of repair, the toilet cistern had a broken corner, and the vinyl floor covering near the sink was split. Additionally, the chrome kettle in the bedroom, while clean on the outside, had not been properly cleaned on the inside. Cobwebs were also observed in various areas of the room. Lastly, we had to contact the reception to obtain the Wi-Fi code, as it was not provided during check-in or displayed in the room. We had a good meal in the lovely dining room which was spoilt by the music which was 70s pop records including Sugar Sugar!!! Breakfast was excellent.
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