Candlewood Suites Sumter

Of we could give negative numbers we would. We arrived at 11 pm....we had our 3 year grandson. There was NOBODY at the front desk to check people.in. Front desk closed with a security guard with no access to check-in. We could not get in another hotel since it was after midnight. Finally got into a not so clean first floor room at 1:15. Do not stay here if you expect to check into a room! The following morning there was no manager on premises to deal with it or offer an apology or refund. I called and the girl shifted blame. I asked for a manger to return my phone call. We will see if they do. My 3 year old.sitting in the car in a sketchy area for hours gives them NEGATIVE STARS!

I checked into the Candlewood Suites in Sumter SC on 7/19. The room looked great, and I even got an upgrade for my room type. I had to call to the front desk to get pillows, blankets and sheets for the sleeper sofa as there was none in the room for my granddaughters. When I finally got to go to bed, I pulled back the blankets on the bed in the bedroom and there was blood stains on the sheet. We all slept on the sleeper sofa for the night. I called the front desk first thing Saturday morning and informed the front desk with what I had found the night before. They told me they would send housekeeping up when they came in to take care of the situation. Housekeeping arrived and the lady said she was the Supervisor and cleaned the room herself the day before. She claimed she would have never put sheets on looking like that. I informed her of the trash I found in the trashcan under the kitchen sink as well, and it wasn't my trash. She and another cleaner cleaned the bed right away. Meanwhile, the GM Kaitlynn called me in the room and asked what was the problem. I filled her in, and the first thing out of her mouth was we won't be compensating anything on the room. Mind you, I am a Gold Elite member, and I hadn't even asked for compensation. All I wanted was clean sheets on the bed. But, the tone the GM used with me was unacceptable. I will finish out my stay until Friday at the hotel, due to having little ones with me, but next time I am in Sumter SC, I will be staying at another hotel. Like I said, all I was asking for was clean sheets and the GM made it seem that I was looking for a free room.

The staff treated me like family. The room was clean and provided all I needed for evening meal preparation. The guest laundry was convenient and available at no additional cost except for soap and dryer sheets. The only negatives were no ice machine and having to park across the street at an overflow parking area.