Barcelo Royal Beach Hotel

Bulgaristan'ın Sunny Beach şehrinde Burgaz'daki Royal Barcelo Hotel'de harika bir hafta geçirdik. Otel tertemizdi, yemekler ve yemek çeşitleri boldu. Personel çok sevimli ve çok yardımsever ve misafirperver. Konuk müdürü Tordor Georgiev çok keyifliydi, çok cana yakın, arkadaş canlısıydı ve sorduğumuz her soruda çok yardımcı oldu. Bay Georgiev ve tüm personeli, kalışımızın bu kadar keyifli geçmesine yardımcı olmak için yukarıda ve öteye gitti. Kesinlikle bir dahaki sefere daha uzun süre buraya döneceğim. Mükemmel çalışmaya devam edin.

Lovely hotel and very pleasent staff, no complaints about the food and drinks. We stayed the last week of September and we were their on the last day when hotel was closing for the season. Hotel reception gave us the A/I right up until we got picked up at 7.30pm. The restaurant staff were lovely and friendly as were the bar staff. The red wine and local beer were both so nice. So much choice of food and desserts although 3 days into holiday the porridge oats were taken of, plenty of egg choices for breakfast however you wanted them cooked. Hot and cold drinks machines to help yourself. Food served most of the day indoors and outdoors. Pool area are lovely but they do need to fix some loose tiles around some of the pools, pool towels given out by indoor pool. Seating areas in the bar area need to to be refurbished, the sofas etc. We were given a duluxe room on arrival and a bag with sandwiches and water and pastries as it was 10.30pm. Large bathrooms with bath and walk in shower. Clean towels in our room every day, cleaners work so hard. Tv a bit hit and miss with not many english channels. A/I bar open till 11pm then sports bar downstairs where you can buy drinks after that time. The location is excellent, 2 mins walk to the beach front where all the shops, restaurants and bars are in Sunny Beach. Found it a really nice place, 1st time to Bulgaria and cant wait to go back.

Staff at this hotel are loverly and friendly, especially Todor with his show on the last night, which is a major plus for this hotel. The food is fine, standard all inclusive buffet with plenty of choice. They have a wide selection of soft (Pepsi branded) and alcoholic drinks available, although as we were at the end of the seasons they had run out of a few options. The hotel itself could do with a refurbishment to bring it up to date. Some areas appear to have been recently upgraded, the sports bar as an example. The rest of the hotel does need refurbished or at the very least some maintenance. Air conditioning units are very loud on the higher settings, pools have loose and missing tiles and are very cold. The spa complex does need a full overhaul as it’s showing its age. Same story with the rooms, they are nice enough but just need refurbished. The biggest issue was my partner getting stuck in the lift. The emergency button in the lift didn’t connect to anything and I had to alert staff after receiving a phone call. Although the staff were nice they didn’t really seem to know what to do which was a little bit worrying leading to a 30/45 minute wait to get the lift door open enough for my partner to jump down as it was stuck between floors. The next day the guest relations manager was very nice and apologised for the issue upgrading our room to a sea view and booking us a complimentary massage. Only other thing to mention is the public toilets and sometimes the corridors have an awful smell.