Barcelo Royal Beach Hotel

Bulgaristan'ın Sunny Beach şehrinde Burgaz'daki Royal Barcelo Hotel'de harika bir hafta geçirdik. Otel tertemizdi, yemekler ve yemek çeşitleri boldu. Personel çok sevimli ve çok yardımsever ve misafirperver. Konuk müdürü Tordor Georgiev çok keyifliydi, çok cana yakın, arkadaş canlısıydı ve sorduğumuz her soruda çok yardımcı oldu. Bay Georgiev ve tüm personeli, kalışımızın bu kadar keyifli geçmesine yardımcı olmak için yukarıda ve öteye gitti. Kesinlikle bir dahaki sefere daha uzun süre buraya döneceğim. Mükemmel çalışmaya devam edin.

On yılda üçüncü ziyaret ve otel hayal kırıklığına uğratmıyor. Odalar temiz ve ferahtır. Personel çok dost canlısı ve her zaman yardımcı olmaktan mutluluk duyarız. Havuz bar, günün her saatinde takılmak için her zaman samimi ve rahat bir ortamdır ve harika bir buluşma yeridir. Bar personeli muhteşemdi. Yemekler gerçekten iyiydi, aralarından seçim yapabileceğiniz çok çeşitli. Her zaman çok yardımsever ve arkadaş canlısı bir yüz olan Todor'a sesleniyorum.

Güzel otel, harika konum. Aralarından seçim yapabileceğiniz bol miktarda yiyecek. Odalar ferah, temiz ve konforlu ve güzel bir balkon. Personel dostu ve harika içecek seçenekleri. Plaja ve merkeze sadece 5 dakikalık yürüme mesafesinde. Kesinlikle tavsiye ederim. Saat 23:00'e vardığımızda bize bir yiyecek sepeti verildi. Bagaj görevlisi çok misafirperver ve dost canlısıydı. Yapabildiği her şekilde yardımcı oldu. Orada bol ve rahat şezlonglar için kavga yok. Büyük havuz ve olması gerektiği gibi temiz.

The hotel is of a good standard and the staff speak good English. In terms of facilities they have 3 out door pool and one in door pool. The beauty section is very good and there 4 types of meat with each sittings of food On the down side it limited for people with disabilities rooms in the room but plus side lots of lifts

We visited in the middle of September and noticed that the peak season was coming to an end. The staff was nice and helpful. The temperatures were fine, ranging from 18 to 24 in the daytime. Neither the indoor or outdoor pools were heated which meant it was too cold to swim in them, for the whole week we saw maybe 10 people in total go in the pool. We had all-inclusive and there was almost constantly food available which was nice. The selections varied some but a lot of things were repeats. The room was fine, it was big and spacious. The cleaners were nice, but I would not describe the rooms as very well cleaned. Superficially they looked fine, but there was a layer of dust on the nightstands and tables, as well as quite dusty under the bed. I also found a hair on the edge of the tub/shower. On the ground floor there was a good range of stores around the hotel, like an outdoor mall. When we visited there was unfortunately few of them that was still open, and we noticed in general that a lot of the stores and booths in sunny beach had closed for the season. Would love to come back a bit earlier so we could experience more of sunny beach. The food at the Chinese restaurant across the street on the Southside of the hotel was great, I would highly recommend.

Staff at this hotel are loverly and friendly, especially Todor with his show on the last night, which is a major plus for this hotel. The food is fine, standard all inclusive buffet with plenty of choice. They have a wide selection of soft (Pepsi branded) and alcoholic drinks available, although as we were at the end of the seasons they had run out of a few options. The hotel itself could do with a refurbishment to bring it up to date. Some areas appear to have been recently upgraded, the sports bar as an example. The rest of the hotel does need refurbished or at the very least some maintenance. Air conditioning units are very loud on the higher settings, pools have loose and missing tiles and are very cold. The spa complex does need a full overhaul as it’s showing its age. Same story with the rooms, they are nice enough but just need refurbished. The biggest issue was my partner getting stuck in the lift. The emergency button in the lift didn’t connect to anything and I had to alert staff after receiving a phone call. Although the staff were nice they didn’t really seem to know what to do which was a little bit worrying leading to a 30/45 minute wait to get the lift door open enough for my partner to jump down as it was stuck between floors. The next day the guest relations manager was very nice and apologised for the issue upgrading our room to a sea view and booking us a complimentary massage. Only other thing to mention is the public toilets and sometimes the corridors have an awful smell.

I have an apartment at the hotel and I must compliment the hotel management on the continued high standard of the grounds, pools, gym, spa area etc. Whenever I arrive I just walk through reception area to the pool area and enjoy the view or have a beer before checking in. The breakfasts also I must compliment on, what a terrific choice and standard with a chef on hand to give choice of eggs also if requested. I am trying to eat healthy but been English/Irish I had to try the large Cumberland sausages - which had a lovely flavour....there were 3 different choices I think, also I watching the breads but had a finish on a croissant.....just lovely view of the lovely pools too - shout out also to Desislava Todarova in the Galaxy office at reception - the Developers and management company whom is very knowledge and just lovely Patrick - Block E

This was my third visit to this hotel and the first time all inclusive which did not disappoint there was always plenty of choice even for the fussy eaters in our party. Staff were very friendly and helpful and I must single out the guest relations manager Todor Georgiev (I apologise if the spelling is wrong) he had a chat with us everyday to ensure we were having a lovely holiday and assuring us if we had any issues or problems he was there to help. There were plenty of beds and umbrellas around the pools and activities if you wanted to join in. Fresh pool towels everyday if you wanted them. Location of the hotel is also great for the beach and shopping and bars

Room nice and spacious, pools are lovely and clean, and the gardens are well kept. The problem this hotel has is that the food is either unavailable or cold and nasty. There are 2 restaurants in the main building, both serving different food, one you can never get into as there are never any tables available the other has plenty of tables but little to no food available, unless you just want a salad, I spoke to the manager in charge and asked if any of the food was going to be replenished as there was still 1.5 hrs of dinner service left, I was told the kitchen needed 5 mins and everything would be replenished. We waited 15 mins and nothing was brought out, we had to leave the hotel and eat out that night. The pool bar puts food out at lunchtime again this is all cold, cold pasta, cold chips, cold burgers, cold chicken it is all left open not covered, so the wasps and the flies have a field day. When we go all-inclusive, we usually have 1 or 2 meals out, but with this holiday, we have ended up eating out most nights. It's a shame the food let's the hotel down as they could do much better