Complex Sunrise by Hmg - All Inclusive

This is a good value for the money I paid. If you don’t expect luxury and just want to spend few days with a pool and rest this is a good choice. The food is average, however it’s a big plus that they have fresh salads and vegetable every day, so you can choose health options. At the cocktail bar the barman Daniel is very kind and served us very fast. The cocktails are typical Bulgarian, very sweet and full of syrups. The beer is light. The room was clean and they changed the towels every day if you leave them on the ground. The pool was also clean. The only negative is the quality of the coffee (I think this is a low quality Nescafé ) and the lack of mugs at the restaurant area. You have to drink your coffee from a plastic cup every morning. They serve everything in a plastic cup, which is not sustainable anyway. But I enjoyed staying here for 5 days and I would return :)

The worst hotel what I have seen! Everything was dirty. The room was very small for family. The furniture was broken, toilet was broken all stay and FOOD was very disgasting. Only lady from HSK was very kind.

It has nothing to do with the photos and I wouldn’t recommend anyone to go in this “hotel” . Rooms were dirty and disgusting, bedsheets and towels were dirty and walls cracked. The hotel manager was really rude and dismissive after we told her our concerns. Also the food was very bad and the utensils were dirty

Hotel has nice pictures of food on their website but during 11 days, the served food never looked like in the pictures. I wrote complaint to the management and they did not accept it. I pointed out broken deck chairs, mold in the bathroom, dirty kid swimming pool, uneven broken pavement surrounding the pool, water under the sink we had every day in the bathroom (probably toilet or shower was leaking), missing handle on the door from the inner side of the restaurant lady toilet, dirty cutlery, etc. and they replied that "they are surprised to read something from unhappy guest". They did not appologize at all. They even slandered and stopped to greet. The boss of the cleaning mates talked to taxi drivers just before they drived us to the airport and so the taxi drivers did not talk to us. The music played very loudly all day so nap after lunch was impossible. . There was lack of glasses during breakfast, lunch and also dinner so most of the drinks were served in plastic cups. Nonalcoholic drinks were just sweet sirups plus low quality juices. When the personnel broke plates or glasses while cleaning the tables (happened almost every day), they did not clean it, the shards were not cleaned for couple of hours even the restaurant is just next to the swimming-pool. l do not recommend this hotel to go with kids.

Like all out stay in this hotel was disappointed. The parking was payd-20lv.per day without free places even if we pay. The room they gave us didn’t corresponded with this I booked. After my complaint the next day they give us the room we wanted. The food was very bad, inside the restaurant without air condition, the swimming pool with dirty water. As all I can say our holiday was destroyed!!! Even when we left the hotel nobody say even one goodbye or Thanks for your visit or welcome, like we were not there :(