Chevron Renaissance - HR Surfers Paradise

Stay i this property is a headache. The check in was a nigh**are, theres nonone to talk in the office (regardless of the day or hour) keys must be collected from a security box in another location but I never received the code to open the safety box the phone provided doesn’t work and the didn't get any reply by email either. After 1 hour with wotif costumer service neither them or I could contact anyone in charge of the property, my little one was asleep in the car and I was asked to move multiple times from the "loading zone" stipulated by the as parking spot for key collection, the only way I could get my keys was because someone else was collecting theirs and opened the security box and I beg them to let me grab my set, I show them almost crying how long I was trying to contact the property regarding my problem and finally they let me get my keys, the return was a nigh**are too and again I only was able to drop off the keys in the security box because someone else was opening the safe. The apar**ent was dirty when we arrived, the beds broken with pieces hanging off the base support and the springs sticking out of the mattresses, the showers and toilet seats in very bad condition too, thick dust and stains in various surfaces and again no one to talk to apart from the wotif customer service but they can't do anything because. The parking is so small that we couldn't get out of the car through the doors we had to use the booth for it.

The property was a great size and having been to this hotel before had good expectations coming into the stay. The property had a broken side table when arriving and after messaging the number left on the fridge advising to sms with issues never got a response during the entire 10 day stay possibly the number was wrong but disappointing. The bathroom also had mould or some sort of residue forming on the top of ceiling above the shower which is concerning as it’s directly over your head. The hotel itself is immaculate the pool’s (all 3)& both spa’s are next level in terms of quality and the access to them for most of the day (6am-9pm) It’s also a 5 minute walk into the heart of surfers which makes getting around& doing things quite easy which then allows you to do more and see more on your stay!

I enjoyed my stay at the Chevron. It is local to everything and has a lot of facilities

First family trip to the gold coast, chose the chevron self contained appar**ents finding the carpark was a touch tricky but besides that everything was good, location is perfect, central to everything, take the lift staright down to coles and also all the restaurants to chose from , walking distance main street of cavel av is also 2 min walk , walk to the beach its a self contained appar**ent, not a 5 star brand new hotel , i would definitely stay here again , amazing out door lagoon pool for the kids , but would have been better if it was heated, as the water was absolutely freezing came here September 4-10 , i would avoid coming during school holidays or schoolies, it will be a bit crazy,you could already here the night life from the appar**ent at night while trying to sleep , and it wasnt even the busy period , Free designated car park ,if you were to hire a car, if you dont intend to do the theme parks , there is no need to hire a car i hope this helps someone who is trying to decide where to stay

the unit was dirty and bed with sand not housekeeping

Property needs bit upgrade. Location is very good.

The room itself was excellent …but on our first morning we were woken at 6.45 with hammering and an electric kango hammer. We called Tim from Holiday Rentals Surfers Paradise who did our booking and he said it’s nothing to do with him call maintenance, spent all morning trying, Tod m.manager got it fixed said they shouldn’t have started till 8am apparently Tim had emails on this ,under the lounge and chairs was a lot of dust as my self and granddaughter would have sneezeing fits in this room .. other than that a great apar**ent

Overall it was a great stay. If say 9/10 The only minor issue was a bit having to find parking to collect the keys at 7pm from the HRSP office in and then drive 1km to the apar**ent.

Ideal location for centre of Cavil Avenue. Clean and freshly decorated. Nice furnishings and great views.