Silverton Apartment Resort Surfers Paradise

Booked a room through *********** whom i have used numerous times without issue. Received confirmation from ***********. Yet when we arrived at location after a 4 hr drive we were told by the rude woman behind the counter that our booking had been rejected and that we had to call *********** ourselves and that's all she could do. I showed her my booking confirmation, but she wouldn't even look at it. I asked to see the manager and she said the manager was not there. Upon asking her to atleast call her manager, all of a sudden she said that she was the manager... Another lie. The fact she had my details "on the ledger" (even though she said i wasn't on her ledger) suggests what happened was that the apar**ent staff cancelled my booking to fit someone else in. The apar**ent had no other rooms available so we were stuck trying to find a similar priced location due to budget at 4 pm in the afternoon. The woman was so rude and unaccommodating, not concerned at all about the situation. So we called the apar**ent from out the front and the manager/ owner, Harvey finally answered. He too was disgracefully rude to my partner. This place should be removed from all booking sites, especially *********** as they are incompetent, rude and then push their issues back to the booking company who have no control over them. STAY AWAy.