Tongli Lake Resort (Phase II)

We were happy with our stay here. The room was nicer than it looked online, and the hotel was really clean. There are playrooms for young children that are free (3 rooms with some different toys in each room). The rooms are a bit old and tired, but my 2 year old enjoyed playing there and requested UK hi back lots of times. For parents it is just great to have somewhere for your kid to play and have fun, especially as the weather was very cold when we went! Outside there is a play area and sand digging pit. Location is walking distance from Tongli old town. Restaurant does evening buffet, and buffet breakfast. The food is fine, more Chinese than western, my husband really liked it and my favourite part was the Beijing roast duck at dinner. The pool is warm, with floats and rubber rings to borrow. There is a little land train, it takes a 10 minute trip around the hotel grounds and the cost is 20RMB for one adult and child. For me it was very boring but my son loved it 😂 The staff are very warm and friendly, everyone is very professional. Each guest is connected to a butler on wechat before they arrive so you can easily send a message and get some help. Our butler is Yu Ting and she helped us very professionally. For me, the things the hotel can improve are (1) the animal petting zoo - by western standard the facilities for the animals are not very good, just concrete enclosure with hut. For foreigners, we do not really like this. (2) We had a problem with the other guests smoking in the hotel, eg in the coffee bar. When I complained to the staff they tried to stop the guests, but even though they repeatedly reminded them to stop, the other guests continued. In the end they arranged for me to move to a private room near the bar where I could avoid the smoking. I was very grateful that they found a solution for me and my baby, but I am speechless there are such guests who flagrantly break the rules and the hotel cannot stop them. We smelled smoke in some different public areas, so maybe this is a problem with several guests 🙁 Overall we are happy with our stay and it is a good place to spend a few days with kids.

This resort is truly an amazing place to visit in Suzhou. Very clean , beautiful and children oriented. There are hardly any part of it that doesn’t have any activity for babies. The behaviours of staffs are also up to the mark and more specifically the lady named Yu Ting was very co-operative.

酒店離同裏古鎮步行十分鐘+ 環境清幽 適合兩歲+的帶娃家庭 各個年齡段的寶寶可以選擇不同類型的項目玩耍 是個帶娃遊玩好去處，酒店有小管家服務，管家曉宇從入住到離店服務周到，接待熱情，幫我們解決了不少問題。

設施很好非常講究親子部分，所有角落都包了防撞棉。泳池很乾凈小朋友玩得很開心！其他還有好多室內的小童遊樂設施，小朋友放電很充分。酒店還配了專職的管家。負責我們的管家曉宇非常盡責，主動提供各種訊息方便我們安排，臨走還有小禮物給小朋友。值得再來！

2024年4月10帶孫女來同裏湖度假村二期遊，這次二夜三天遊玩孫女非常開心，酒店服務很好，客房服務員都很熱情，晚上還送了夜宵，客房服務員很細心，晚上知道第二天要下雨幫我們陽台吹的衣服都拿到了房間，拉上窗簾讓我們回到房間有種到家的温暖，在這裏我要謝謝客房部的服務員。還有大堂門口的保安也很仔細，晚上我忘了關車窗保安還打電話關照，服務很到位。在這裏我要特別表揚我的管家餘婷，非常熱心周到的服務，問她問題熱心解答，回家了餘婷還熱心的送了禮物給寶寶，特別是到家了發現小童手錶沖電線忘了拿，給餘婷微信她馬上去房間找給我們寄了回來，非常感謝！這次來遊玩非常開心，孫女説下次還要來。

酒店設施很齊全，有很多小孩玩的，當然也考慮到了大人，有泳池，健身房，棋牌室等，感覺在這邊住什麼都考慮到了，最令人意外的就是入住後安排了管家，管家餘婷很負責貼心，給我很詳細的介紹了酒店的設施和周邊景點，房間衞生打掃的挺乾淨的，酒店就在湖邊，環境很優美，讓人心情愉悦，附近同裏古鎮步行十幾分鍾就到了很方便，有機會還會再來，點贊👍🏻

江浙滬非常棒的親子旅行酒店，尤其適合小月齡寶寶，有0到4歲爬爬區，餐廳後的小花園也是小月齡遊玩區，配合鳥語花香非常宜人。 酒店有床圍欄也有嬰兒床，美中不足床圍欄比較矮。 非常感謝管家餘婷熱情貼心的服務，臨走的時候還送我們一盒樂高小玩具。

第二刷這家酒店了，帶小朋友來玩，性價比還是不錯的，酒店服務也很好。酒店工作人員對小朋友和客人的都很熱情，酒店管家主動加了微信，在不同時間點還提示了可以去哪裡吃飯呀，玩呀，很温馨。

酒店設施很陳舊，隔音也不太好，節假日可能人比較多感覺很亂，度假村裡面有小孩玩的娛樂設施，小火車，挖沙遊戲和萌寵樂園旋轉木馬各種簡單的娛樂設施，小小孩足夠玩了，遛娃省力，攜程預訂還安排了酒店管家，我們的酒店管家餘婷很貼心問題和需求都儘快安排了，晚上酒店還給房間送了晚安粥，還挺好喝的