Novotel Sydney Darling Harbour

attracted by its excellent location within walking distance to Darling Harbour and Pyrmont Bay for ferry access. However, I encountered several issues that need to be addressed. Firstly, the room was not soundproof. We were disturbed by the noise of children and banging on the wall from the adjacent room while trying to sleep. Despite calling the front desk twice, the noise continued, significantly disrupting our rest. Secondly, the handling of a fire alarm incident was inadequate. We were abruptly awakened by a voice announcement instructing immediate evacuation, without any prior investigation. This caused unnecessary panic, leading to some guests slipping on the stairs and others being barefoot. When we reached the lobby, the staff were working as usual and informed us that the alarm was triggered by someone smoking in a room. I believe the hotel should implement a more effective protocol for such incidents, including proper investigation before evacuation orders and clear instructions to avoid panic and injuries. I hope these concerns will be addressed to improve the experience for future guests.

The location is great and the room is wide but a mattress quite very soft so it make us feel uncomfortable.

The hot water is practically not hot. Didn't turn on the cold and it's still cold. Cleaning wise needs further training as some items were left behind. Overall update of the facilities eg. Cistern, mixer etc will really make a difference.

Hotel room was clean and big size with very grand good looking and near exhibitions place

Nice comfortable stay for a couple and toddler. Bathroom could be cleaner and needs a bigger shower. Breakfast was great.

An hour early check-in $75. Dirty hotel. Pay for I day stay n u get 3pm to 11am stay.