A by Adina Sydney

Full of dust, hotel service is poor, no slippers. I booked king bed, but the hotel offered me 2 beds and zip together. There is construction nearby the hotel (which is not notice via Trip.com). I asked to change to other location or refund, they changed to other Hotel which distance about 1.5km from the A By Adina. The new hotel also dusty, no slippers. I paid my room for 5 night via Trip.com, but the hotel still double charge me again. I called the hotel number on May 21st, the hotel told me they will refund to me immediately, however, I wait until May 22nd, still not yet refund me. I left Australia to Nee Zealand on a May 22nd, so I can’t contact to hotel, the only I option I can do now is to contact my issuer bank to reject the charge from the hotel. This is very bad experience, and I will never come back again to this hotel.

Very good location. Unfortunately, the “Curator” service is not that helpful as expected. It took too long (about 45 minutes) for the delivery of a few flippers after calling for the requests.

Stayed on a Sunday & Monday night for a birthday celebration. Dean & Nancy cocktail bar was closed (open only Wednesday to Saturday). We wanted to swim in the pool but the water didn't seem to be heated to 24 degrees, as we were told it would be. Room very comfortable and modern, but could do a bit better with cleanliness. Housekeeping didn't replenish tea/coffee/dishwashing liquid. Also the body wash container in the shower was empty, which was a bit inconvenient, as we had to step out of the shower and grab some from the one in the sink. We had two separate reservations over the two nights. We asked at check-in to link the two reservations, so we could stay in the same room, which was acknowledged. But then on the second day, upon returning to the hotel after having gone out for late breakfast, the access card wasn't working, so we had to go to reception again and do the check-in. Would have been nice to have done both on the first day, or at least being told that we had to get our keys re-activated on the second day.