Marriott Syracuse Downtown

I arrived late and although the hotel stated they had valet parking, we were left to find our own parking. We were not encouraged to park in the hotels parking area due to homelessness surrounding the area. We were tired after a very long drive and the search for parking added to a stressful day. The hotel posted that masks were required and yet when we walked in almost none of the guests were wearing masks. Our suite was nice but there were no indications that it was COVID clean, other Marriott hotels we have stayed at since Covid have made you feel safe. When I checked out the next Fay, the woman at the front never even bothered to ask me about my stay or say something that would make me want to return. That is why I give them a 3. I’m in Syracuse often but I would rather stay somewhere else that might be a tad less lavished but better customer service.

我見過的最老舊的萬豪，好像五十年沒更新過設施一樣

酒店環境衞生都可以，但是此酒店管理差評，員工沒有職業操守，在我住店期間和離店以後連續發生盜刷事件，再不去住了！

服務態度很好

酒店設施裝修較舊

很好哦，很舒服

I was at the hotel for a three day conference. The first day the room we were in for 6 hours was no warmer than 64 degrees. There were other empty rooms that were warmer and although they were empty, they did not move us. At the end of a the day I checked into my room, which was lovely, however the thermostat was set to 70 yet was only 63 degrees. After 20 minutes of it not getting warmer, I called to be told the engineer was not onsite but would come later. I asked to have my room changed. I got to the new room, which was not nearly as nice as the original room. However, the heat worked. I laid down to take a nap for an hour, and half an hour later, someone actually walked into the room. I screamed and jumped, I scared them as bad as they scared me. The front desk had not updated that the room was booked. On the day of check out, the alarms were going off, saying the building needed to be evacuated. However, we did not have to evacuate, the whole day was just not what I would expect at Marriott , it was especially disappointing because this is the former Hotel Syracuse, which has some historical, sentimental meaning in itself.

Picked this as the hotel based soley off of it's close proximity to the Oncenter for the Syracuse Half Marathon. One of the nicest places I've ever stayed at a very close price to not nearly as nice of hotels.

Our stay was very nice - the only issue was that I ordered breakfast to the room and it took longer than expected and almost delayed our check out. However, the woman taking care of us at the front desk was so amazing and understanding and did everything she good to make sure we could take our breakfast to go with us in the road. She was so lovely and we appreciated the service.