Misafir Kullanıcı
4 Ocak 2023
To start with, we were three guests, but when we checked in, except for bed and towels were enough for three people, other stuff were only two of each, like two hangers, two glasses, two mugs, which we needed to ask for one more for everything ourselves later. Short after that, our room cards didn't work, we waited for quite a while for help and had to go downstairs twice to ask for help, but in the end we only got one blip key for three of us...later on you explained the reason is because the lock battery is low, but the guests shouldn't be the one taking the consequences if you ask me...maybe they should switch out the battery before guests coming over and get out from their room with their winter jackets inside and reception in another building 150m away... When it comes to the spa place, there's only one jacuzzi and one sauna in the Spa area, not even another pool for a different temperature, to be honest that's something I feel I got fooled by - a spa hotel without a proper sized pool...don't think anyone would be very interested in booking a room at the given price if they knew about the condition beforehand... And the disappointment just continues...we saw a spider net in our room! I understand that they aren't dangerous hopefully, but this is a hotel room which costs us more than five thousands Swedish Kronors per night, no spider net would be the least one can wish for, or what would you say? When we arrived to the dining hall, we were asked to take a drink at the bar to wait for our table, after an email was sent out a few days ago asking which time we wish to eat dinner, which we have already replied...it's not very strange if I expected that our table would be ready by the time we agreed on a few days ago, right? That's why I got surprised by the fact that we needed to wait even more without receiving any apologies... Last but not least, a glass of wine for each of us is included in our package deal, but we didn't get offered until we asked about this ourselves... Anyway all in all, I wouldn't say this is the best spa hotel experience I have ever had, and we have spent 5300 SEK in total, I feel the price isn't justified after experiencing what we have experienced...
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