The GAYA Hotel

Worst welcome I ever had to a hotel. Duty manager refused to let me leave my day bag at reception to allow me to collect 2 heavy suitcases from my previous hotel nearby before checking in, ye having verified my reservation. This left a hugely bad taste in my mouth that soured the next three nights at this place. Billed as 4 star but 3 at best. Room cleaning not done thoroughly, gym is tiny with broken equipment and only light weights. Mugs provided in room are so small that they are not suitable for the drip coffee bags they provide. If only they would give a spoon to stir the coffee with! AC in room does not go below 22 degrees centigrade in Auto mode. Staff are all uptight and clearly not enjoying their work - bad working environment evidently, no surprise judging by the duty manager’s attitude. All I got from the receptionist at check-out was a dry “OK”. I will not be returning.

Reception staff not knowledgeable about local transportation and sight seeing options. No tourist brochures in the lobby. Pool not heated. No regular sugar in the restaurant, only brown rock sugar. Mainly ********* style breakfast.

Great breakfast and location . Wonderful roof top swimming pool with spectacular view , must see

Room big and clean Good location, easy to find good Will recommend

We had a wonderful stay in the hotel, staff is very friendly and helpful, the pool and view is amazing. Only topic to improve is to let the people eat and drink at the pool bar to enjoy the views as this bar isn’t open and nothing served.

A great pool view on the mountains, good assistance with taxi and a delicious morning buffet.

We stayed in a very clean and comfortable double deluxe room on the 6th floor. Bed was maybe a little hard, but still cosy thanks to the fantastic duvet. Our room had a decent view towards the mountains in the north-west. We paid the small extra charge for buffet breakfast when booking, and were satisfied with the choices of food available. Breakfast is taken on the 10F, and this restaurant has nice views towards the ocean.

Good experience. Really good service.

The hotel was ok. Not all the staff members were able to speak English but they were attentive. Rooms are normal, not very big, the cleaning of rooms is not super great, it could be improved. Gym very small, swimming pool with weird opening times.