Misafir Kullanıcı
31 Ocak 2023
We had a superb stay at Tallinn and it was mainly due to TCA’s customer service attention. a. The apar**ent selection was very easy. We were well informed of options and were even offered an upgrade when our selection was later taken off the market. We did not have to ask for it. It came as a service gesture. b. The process for key pick-up was clear and very simple. c. Our comment about a small deficiency in our apar**ent amenities was handled within hours of reporting it on day 1. d. The staff recommendations on attractions, markets and transport points were detailed and turned out to be exactly right. e. The check out process and key drop off was also made as easy as it could for us. f. Finally, a taxi was also reserved for us the night before our early check out. An email confirmation was even sent to me with all pertinent details. Centrally positioned, TCA offers a great value proposal. We have been extremely well received by the TCA personnel throughout our stay and at every contact point we had with them. We will keep very positive memories of both the beautiful Tallinn medieval city and the TCA experience which made it all the more enjoyable.
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