SureStay Plus Hotel by Best Western Tarboro

I checked in on Thursday August 1, 2024 and checked out on August 4,2024. I realized on Friday night. I didn’t receive any room service that day. That night I called the front desk and requested room service for the following day Saturday. The next morning which was Saturday I stopped by the front desk on my way out. The manager/owner confirmed that my room was on the list for room service. I came back during the afternoon and took a nap. Later that evening I went out and asked the front desk worker about my room service. She looked at the list and she said it has my room receiving room service that day. I told her that was false. I invited her to my room to see the condition of my room. She said she would get me clean towels. When I returned later Saturday night, I noticed the worker made my bed, gave me new towels, and swept my floor. I appreciated that because this was not part of her job duties. When I checked out on Sunday morning, I expressed my concern about no room service during my stay. What really concerns me is why did the housekeeping staff said I received room service when I didn’t.

Air conditioner leaked. Breakfast was good and staff were professional and courteous. Would stay thete again.

The room was dirty and smelled strongly of cigarettes. We went to the Walmart across the street to buy cleaning products and air freshener and I cleaned the room. There were cigarette holes in the bedding. The window opened but had no screen and would not stay open. The hall also smelled strongly of cigarettes. The vending machine was empty. I did not report it because I have had issues reporting things to people who had access to my room before.

Hotel is within walking distance of a Walmart, and several fast food restaurants and there is a gas station right next to it. Lots of parking for big trucks or anyone that is towing anything. Staff is very friendly and the rooms are very clean.

The room was very spacious neat and clean. I just wish we were able to watch more channels in the tv. There was only only channel for us to watch.

The staff were very helpful and friendly. The bathroom was dirty. There was dirt and hair o. The floor and a dirty wash cloth on the shower head.

The staff was very helpful with dining and local information. Tarboro was a nice town.

The room seemed clean and in order. Person who checked me in was nice. Property facilities have some wear and tear. But it was fine for what I needed.

The first room had a few dead bugs, small wood chips, and leaves under the sheets on the mattress. The second room had a cleaner bed but had a good bit of debris on the air unit and something brown smeared on the wall next to the door when you came in.