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I booked a deluxe double room for just one night. We were very happy with our room, which was spacious, clean and well appointed. The bed was very comfortable as were the pillows. The welcome from Reception was warm and friendly. There is parking at the hotel but this is run by NCP and costs just under £10 for a 24 hour stay. Payment is via an APP so I suggest installing that on your phone before you arrive. There is not the option to pay by cash or card at the machine. The hotel itself is very charming, with individually decorated bedrooms and a host of period features and furniture in the public rooms. We were meeting my son for dinner in a nearby restaurant for dinner so cannot comment on the Dining Room and we opted out of breakfast as we had an early lunch arranged. We did enjoy some cocktails in Brazz, where the service and quality of the drinks were appreciated.

We stayed for two nights in room no.1. the hotel was easy to find but be careful of the traffic as you enter the narrow side entrance. The private car park is £5/night...I don't like having to pay when I am a guest but maybe it keeps prices down. Large cars beware of the exit...very tight and evidence of many scrapes. Speak to Reception who may have an alternative exit. But the welcome was warm and friendly, our room clean and bright with the usual facilities. The staff really did treat all the guests we saw in a friendly and cheerful manner. We had dinner and the food, service and wine were very good. Breakfast was also of a high standard. Situated close to the town centre the hotel is ideally placed and priced. We would definitely stay there again and have no hesitation in recommending it.

We made a last-minute booking and the hotel were so great in accommodating us. The reception was easy to find and we were greeted warmly by Erin. We had to make another booking the same night to accommodate another family-member and Erin was a great sport in giving us adjoining rooms and relocating us upstairs, including helping with all our suitcases and bags. The level of service here is akin only to what I've experienced in the Caribbean. A true care and warmth with a willingness to go above and beyond unasked. For this I give them an A+. The premise of community support and involvement is admirable and training up of youthful staff, grooming them in truly 5-star service standards is definitely welcomed! Other hotels would do to learn from them! In the morning of our departure, our things were whisked downstairs, again with a genuine joy in helping. We didn't get everyone's names, but our gratitude to Erin, Maisie, Alex and so many more who made difficult personal time for us into a comfortable, relaxing one. Loved the rotation of cookies daily and replenishment of assorted teas. My only advice would be for them to place non-skid bath mats in the shower trays and to install handrails, but otherwise, there is little to be faulted. We look forward to returning in the future!

Male at check in could not have been more miserable, uninviting and hated life more if he tried. After grunting his way through the booking and sliding a piece of paper to sign and then sliding the key to me I wasnt quite sure if we had finished the transaction as there was no guidance from himself. I said are we all done and as he grunted at me I assumed we were there so I left to find the room. The room was on the ground floor. Bathroom was grotty and the flush just poured out water for half an hour a time every time it was used. Bed was small. Room was dated. Phone was dirty and covered in whatever finger juice had congealed over many years. The carpet was threadbare. The room was an embarrassment to be fair. Went into the bar to get food. Asked for the tablet, the member of staff was busy swearing with the ”regulars” and I felt as though I was causing her problems but she obliged. Ordered a Magners via the tablet, an Astril was dumped on the bar. I left it as that wasnt my order, then was barked at by another woman that was my drink ”but she was too busy to bring it over”, granted there were 2 people at the bar at the time. I said I didnt order that, she told me I had, I assured her I hadnt, then lo and behold they apparently had no Magners so I took the Astril for ease. The food was a pizza which in reality was a burnt base with some mush chucked on. Horrible. Back to the room, good sleep. Breakfast in the morning. No knives, no beans. 2 members of staff having a yap, interrupted them and got what was needed, they went back to yapping. Check out the food and everything was sorted by the company. The receptionist told me it wasn't. I asked her to check as I knew it was, she said I have but I will check again. She told me no the company dont cover it. I assured her they do and this time showed her the booking. She called someone else over who told her to bill the company if thats what i wanted. I left and then they proceeded to moan about me not accepting that the booking was not including food so I had to return and have more of the same conversation. As a diamond elite member this hotel is an embarrassment to the brand. The staff are rude. The rooms are inadequate and dated and the check in and check out process is shambolic at best. Need to do better. Wont be staying there again.

I cannot imagine what the few nay-sayers here expect for £65 per night, including breakfast. This is a clean, comfortable, modern hotel with friendly, welcoming staff. Parking is easy. The rooms are well-equipped and a wide range of toiletries are provided, free of charge, if needed. The rooms are air conditioned and secure. The beds are very comfortable. The rooms are cleaned daily. The location is quiet at night and the curtains are blackout. I slept well. The bar is well stocked and there is plenty of room. The breakfast buffet, has fruit, porridge, innumerable cereals, toast, fruit compote, yoghurt, muffins, croissants, hot bacon, beans, sausages and scrambled eggs. The hot food was well prepared. There is a range of tea, coffee and fruit juice. There is plenty of seating and the tables are cleaned and sanitised throughout. There is a large, accommodating, reasonably-priced pub next door with a good menu for evening meals. In all I would recommend this hotel.

There is nothing to recommend about this hotel. New owners were completely out of their depth and couldn’t even cook eggs. Over priced supierier double room should have been £188 but we were charged £238 which is the price of their family room which we didn’t request. Price included breakfast. On the first day the breakfast was a joke. I ordered full English with scrambled eggs it took 90 minutes to arrive long after others recieved their breakfast. The fried eggs were obviously deep fried in a good depth of fat. They were burnt to a crisp around the edges. My wife’s fried egg arrived 60 minutes before by scrambled. The bacon was burnt on the underside and the toast overcooked. As a breakfast it was virtually inedible. The new owners were complaining that the kitchen was too small to cook breakfast. Our room was left unserved all day and when we returned no bed made no towels changed no new milk or coffee so not possible to make a coffee on the next morning. It was also not possible to have breakfast on the second day because the owners put a sign up saying no breakfast. This is the worst hotel we have ever stayed in and no apology from the owners for the lack of hospitality, over charging of room and no offer of a discount for the lack of breakfast. This was a disgrace. These new owners need to take some responsibility and offer me a refund given the over priced room and lack of breakfast on the second day and burnt breakfast on the first day. I paid £238 in stead of £188 and a refund of 50% would be appropriate given the dreadful service.

We stayed 1 night to break up a long journey. Excellent location right at Taunton Deane Services. Check in was quick and easy, room was large with double bed and single bed for our 9 year old. It was clean and warm perfect for us. Will definitely use again