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2 Nisan 2024
We stayed at this hotel from March 18, 2024 until March 25, 2024. While the hotel’s location nestled in the foothills offers picturesque views, it also posed challenges for elderly guests who found it difficult to navigate the terrain. Beyond this, there are additional aspects I’d like to highlight: Negative Points: 1. Room Booking Discrepancy: Our original booking was for a twin bedroom for 7 nights, but upon arrival, we were given a tiny double bedroom. When I requested a change, the response was disappointing: "As you are staying for 7 nights, we can't do anything. If it were a shorter stay, we could definitely change your room." This meant we had to endure the discomfort for the entire duration of our stay. 2. Breakfast Quality: The breakfast experience was way below average. The selection was very limited, and the quality left much to be desired. The most disappointing aspect was the stale bread. It's disheartening to encounter such poor bread quality in a hotel located in a region known for its wine, cheese, and bread. Over the last 3 days, I had to buy fresh bread from a nearby bakery and took it to the restaurant. Even though the restaurant lady manager was trying hard to make it a better experience but it seemed to be out of her hands. 3. Butter Shortage: Over the last 3 days of our stay, the breakfast items dwindled further. There was a noticeable scarcity of fruits, and to our surprise, they ran out of butter. When we inquired about it, the response was that butter was no longer available. This lack of basic amenities was quite frustrating. Positive Points: 1. Cleanliness: On a positive note, the hotel was exceptionally clean. The cleaning staff worked diligently throughout the day to maintain a hygienic environment. 2. Helpful Receptionist: The lady at the reception, with red highlights in her hair, was truly helpful. Her assistance made our stay more pleasant. 3. Staff Friendliness: From what I observed, the staff members were generally helpful. However, it seems that the high-level management might need improvement. Overall, while the cleanliness and helpfulness of some staff members were commendable, the negative aspects significantly impacted our experience at the Adamo Hotel and I don't believe they deserve 4 stars. Hopefully, the management can address these issues to enhance future guests' stays.
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