Misafir Kullanıcı
3 Ağustos 2022
Don’t recommend. We chose BG PALACE for 2 nights with hope to have a good last days in Tbilisi with my wife. Take a note if u chose this place nobody will care about you. Awful service. We came for 1 hour in advance, and manager told us that they are preparing room this time and we have to wait. We chose double room with terrace and swimming pool ( in real life it is crazy small, bed places 75 % of room, and in the middle of room there was column (why?) When we finally came to room, they didn’t even give us a linen for bedroom, towels, and swimming pool was dirty, with insects and long black hair of previous guests. They asked us to wait till 7 pm and they will clean swimming pool ( they didn’t do it). They gave only ONE big towel in first day and two small(from another room,used ones with hair and dirt on them!). And we got linen in 2 hours, and linen for pillow only in the evening(our check in was at 2 but room was “ready” at 5. Second day they gave towels with hair and dirt(again), and only after asking twice and quarrel they gave normal one. In conclusion, they didn’t clean normally pool, so we didn’t use it. We got blaming and fully disrespect. When u will ask here to clean smth, they will find amount of excuses, why it is not possible. + they gave discount for 60 gel ⁃ they dared to ask money 5 euro for 2 cola and 2 chocolates from minibar ⁃ Lastly and most importantly the hotel service was the worst I ever had , felt even worse than hostel. The 4 stars you see are what they wish. Even worse than 1 star.
Çevir