Hotel Grand Palace

The Hotel staff does not know the concept of customer service. In our last night, they missed to put one towel. But since we I'm with my wife and it's already last day, we didn't bother to complain. The next morning during checkout, the staff insisted that they provide complete set of towels causing us to almost missed our flight. We are only talking about one cheap towel and they hold us for this. How can they think of their guest will take their towel?? After waiting for almost an hour, the hotel in charge sarcastically asked u "did we tell you to wait?" The service of this hotel does not deserve even a "3 star" status.

Special thanks to reception team, they helped us a lot , they were sharing with us all important information about city and area. Rooms were clean and comfortable, thanks

The room much better than expected for price. Breakfast good. Hotel on corner. Seems just archaic residential around hotel.

Everything was ok , friendly staff , clean rooms, amazing views from rooms, we will come back for sure

Amenities are not that much but the staffs in the reception were approachable and supportive.

Best part of this hotel is friendly staff, thank you guys for being so great

We had comfortable stay , thanks to whole team and especially to Natali.

I stayed at Hotel Grand Palace Tbilisi during my visit to Tbilisi in January. Overall, my experience was a mix of positive and negative aspects. While the hotel had its advantages, such as a welcoming reception, spacious rooms, stunning views, and a convenient location near the city center, the lack of cleanliness, especially regarding the bed linen, left me disappointed. Let's start with the positives. The reception at Hotel Grand Palace was truly great and welcoming. The staff was friendly, accommodating, and efficient in handling check-in and other inquiries. Their warm and professional approach created a welcoming atmosphere, which was a great way to start my stay. The rooms were spacious and well-designed. It was a relief to have ample space to move around and store my belongings comfortably. The furnishings were tasteful, and the large windows offered great views of the surrounding cityscape. Waking up to such a picturesque scene was definitely a highlight of my stay. Additionally, the hotel's location was incredibly convenient. Being close to the city center meant that I had easy access to various attractions, restaurants, and shopping areas. It saved me a lot of time and effort in commuting, allowing me to make the most of my visit to the city. Regrettably, the cleanliness issue significantly impacted my impression of Hotel Grand Palace. The most concerning aspect was the condition of the bed linen. Upon closer inspection, I discovered numerous hairs from previous guests scattered across the sheets. This lack of attention to detail was disheartening and, frankly, quite off-putting. A clean and fresh bed is essential for a comfortable stay, and the presence of hair from previous stayers was undeniably unpleasant. While I understand that housekeeping can sometimes overlook minor details, such as stray hairs, hotels need to maintain a high standard of cleanliness, especially when it comes to bedding. This particular issue greatly affected my overall comfort and made me question the hotel's commitment to cleanliness. I hope the hotel takes steps to improve its housekeeping practices to ensure a more hygienic and enjoyable experience for future guests.

The room was as dirty as it may be, the towels were unwashed, there was hair in the bed. We asked for a late check out and were denied, tho there was nobody in the hotel other than us and 2 other guests.