At check in today we arrived after a 10 hour drive. The staff were excellent, friendly and prompt. However, the room and hallway upstairs smelled strongly like urine. The air quality in the building was bad, even considering the forest fire. I'd expect to smell camp fire smoke given the forest fire in the area, but not urine and warm damp air when entering the room.
Additonally, we were placed on the second floor with no elevator. My partner has breathing issues and mobility issues, I checked the room, smelled the smell, considered the lack of accessibility and the building generally, turned around and called another hotel. Also a wyndham. I spoke to the staff and let them know we could not stay here. They were excellent and helpful start to finish. But there was nothing they could do. I am hoping for a refund or a credit. Ive usedsuper 8s before, I know what they are, and why they are priced ththe way they are butthiswas nothing like ive seen from super 8 before. I pity the staff there. I was too embarrassed to mention the urine smell
Çevir