Misafir Kullanıcı
1 Nisan 2024
Things started badly: our car booked via the hotel was a no-show and we were left stranded as they closed the airport after our flight. Our taxi driver warned us it was a dead hotel, but it was shut when we got there. Just a guard who knew nothing, but all lights off and noone at reception. Forget the welcome drink on the website! Eventually, as we were about to get the taxi to another hotel someone did turn up. As I had no local currency, I asked if he could pay the driver and charge my card or on my room. The reply was "we have no money, ask him to come back tomorrow." Fears raised about hotel staying open for our stay! We took our own luggage to our room, but there was no bar or restaurant open for us after a long flight. Next day, we were told the restaurant would close to orders after 21:00 each night and the bar would be open from 18:00 - 22:00. The bar was only open on the managers welcome 2 hour drinks and a couple of other nights. We could only get drinks from the restaurant! Our greeting for our fist dinner (bearing in mind we were on an ALLINCLUSIVE package) was Fish or chicken? There were only 2 other tables with customers. I requested a menu to choose from and got "We are not doing menus", so I requested a starter and got "We are not doing starters!" The beach bar on the beautiful beach had a lovely new decking area, but the staff started removing all loungers, umbrellas and seats on the decking at 17:00 saying "we are going home!". Sunset was 18:00. We were ejected before sunset each evening apart from 1 evening during our stay. We have always had sundowners watching the beautiful sunsets at our previous stays across many of the islands.The staff were doing their best: it is just there was no supervision or management in evidence and I absolutely excuse the staff from any criticism as most maintained a cheerful manner despite the lack of customers. I asked at reception on the day after arrival for £50 of Trinidad $ to for tips to staff etc and was told "no problem" by a lady; but when I went to get the money, promised next day, I was told they did not carry money so could not give me a single TT$. The restaurant did have a small menu, most of which was not available (Lobster was £50 extra if ordered a day in advance) and they ran out of white wine, beer and cocacola at different times. We ordered a rental car via reception for 2 days. The evening before the first day, I went to reception to insist it would be there at 09:00 sharp, after the noshow at the airport and was told "no problem". The next morning, we waited from 09:00 for an hour and suffered a 2nd consecutive noshow. The golf course has been shut since covid, so it is not open. The large pool was full of leaves, and had a cup in it for several days. This could be a fantastic hotel if it was well run, all facilities were open , and a full normal all-inclusive package was available morning until late at night. We never could get a drink after 22:00 as the single bar was hard
Çevir