Travel_with_soo_yan
17 Ağustos 2023
I am totally disappointed with this room. Despite the fact that the hotel is quite convenient, the experience is totally unacceptable. First of all, the room is way smaller than it is meant to be.... It is stated the room is 20m^2 but in reality the room is just so packed that it seems to be as small as a 10m^2 room that I stayed in elsewhere. Also, the room is not clean at all and quite dusty, not to mention the room is always dark and tiny window that faces another building is not at all helping..... I'm not expecting this in a hotel in Japan to be honest...
I have reserved 5 nights with this hotel. I did not feel comfortable since the first night and so I requested for a free cancellation for the last two nights, which I was a few hours past the free cancellation. Even with the kind help from Trip.com, the hotel refused to refund so I have eventually stayed 4 nights with them, and for the last night I decided to stay elsewhere.
I hope the hotel can take my advice to improve its service, meanwhile I hope travellers who consider this hotel would need to make sure you're not expecting anything comfy and clean during your stay. Not for business travelers either - no desk and sufficient light in the room.
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