Tokyu Stay Nishi Shinjuku

不推薦，性價比低不説，服務各方面都不行，垃圾也不收

交通不太方便，但酒店附近食肆多，晚上容易找到餐廳外吃。房間太小，又舊又暗，地毯有少少霉味。最驚駭是早餐不好更要自己在房間內處理。服務員態度不差，只是可服務的需要很少。

附近餐廳沒有很多選擇，床單還是有髒污，冷氣聲音超大卻不涼，還會卡卡卡的叫，最讓我受不了的是，飯店有標示會英文，但櫃檯人員卻無法用英文順利溝通，入住登記花了好長一段時間，我覺得飯店應該表示無法使用英文，這樣我就不會當冤大頭預定這間飯店，而導致我第一次日本旅行對日本印象非常差，早餐非常難入口，需要自己去櫃檯領到房間用微波加熱，跟飯店表示茶壺壞了，也是要自己拿下去櫃檯換，所以床單與冷氣的事我就放棄求生意志，我怕他也叫我自己拿下去修，很多人都說日本人很有善，在新宿住了三天，天天碰壁，我真心覺得日本人對觀光客很殘忍，我們一直叫不到計程車，請飯店幫我們，第一次有成功，第二次飯店說沒辦法，因為有活動，請我去路上叫，我說了我們就無法叫到計程車，他還是堅持無法叫計程車要我們去路上叫，那天我們走總共走了2萬步，走到襪子破掉腳磨破皮中暑拉肚子，或許這間飯店很適合日本人我不知道，但外國人不適合住在這，因為會求助無門。

I actually never got to stay at this hotel due to a problem that was not their fault. My review is about how awful they are at responding to customers. I had ordered a £50 SIM card to be delivered to the hotel so I could pick it up when I checked in. As mentioned I was unable to do so. I actually had my travel agent call the hotel to request that they keep my mail there once it had arrived. The hotel receptionist refused to speak about it. On the day I flew to Japan I emailed the front desk around 3 hours prior to my flight asking if they could confirm whether or not a SIM card had been received the previous day. The flight took seven hours and when I landed there had been no response from the front desk. I was in quite a hurry as I had several things to pick up at the Narita airport and a train to Shinjuku to catch. Given I could not navigate to the hotel without any data, it being late and also unsure when another train would be available i ended up having to spend another £50 for a SIM card as the airport WiFi was briefly down. Four days later the hotel responded to my question saying they had received the original SIM card and asked when I was going to pick it up. The lack of communication is dreadful and even worse is their lack of responsibility after I asked if they would refund me the money I had to spend because they didn't reply to my email... Of course they took their time replying to that question too

The hotel is very clean and the receptionists are very friendly, patient and helpful. They provide a wonderful service. Rooms are small (even the residential rooms) - but this is just like every hotel in Tokyo

Locations was good as it near a train station, supermarkets, pharmacies and convenience stores wear all within working distance. Room was great, even have a washing machine inside and laundry detergent was provided as well.

It’s an ok place if you’re only staying one or two nights as they don’t do housekeeping. It seemed to be under renovation, the lounge was boarded up and the elevators were plastic wrapped. It was apparent that they penny-pinch more than other hotels, but it’s otherwise standard.

Its around 30mins walk to Shinjuku happening area but dont worry there bus can reach Shinjuku or Shibuya super nice as hotel provided washing machine & dryer even detergent !

Bathroom need improve Unclean toilet 🚽 and smell odor and could be from this toliet and the vent May came from other room …