Sonder the Elm

I booked the Sonder on Elm for one week while in Toronto on business. I arrived early and needed somewhere to leave my luggage. As I didn't want to pay the $40 to check in early (considering no hotel does this if the room is clean and available), and there is no elevator, I lugged my bag down two flights of stairs to the luggage storage area. Then 4 hours hour later lugged it back up 4 flights of stairs. I tried to get customer service to waive the fee as the room was available but customer service abides by the "policy" and won't help you. I should have knows there was an issue when I walked into the bedroom and there were two sets of earplugs sitting on the night stands! Room 202 has two homeless men with who live directly outside the window (this is only a 2 floor building) that woke me up nightly screaming very loud profanity for over 30 minutes at a time. In addition, this facility is across from a hospital so there are a lot of ambulances at all hours of the night. In addition, the heating and cooling system is very loud as it come on and off all night. The bed was extremely hard foam, very unlike the majority of hotels that use a comfortable pillow top bed. The sink in the bathroom clogged at every use - it needs to be fixed. Overall, it is a nice facility, fairy clean, but I wouldn't stay here again. I barely slept all week and wouldn't recommend this place if you value your sleep.

This place is extremely worn out, and is in dire need of repairs in some cases. I wrote a review under an old email by accident, but would like to place the review here under this ID, since I have a number of reviews contributed here. I would like others to know that this is a real review by a real person who has contributed to TripAdvisor before and that this Sonder was not a good place to stay.

Really great apartment style accommodation. Was a great option as working professional needing a home like environment while on a business trip

Ideally located in downtown Toronto...easy access, clean space and comfy beds...plenty of space for 2 couples...great 24 hr. convenience store located below the Sonder. Jimmy's Coffee down the street makes a fantastic brew!!!

Laundry and dryer in my hotel room. Better than any hotel in Toronto. Huge apartment. Huge bed. Fast Wi-Fi. Booked directly through sonder app and got a bigger discount. Stayed at many sonder locations around the world and I love this company. Me and my wife only stay w sonder now. Amazing. Highly recommend

After a trying journey from the airport at about 9 pm what we didn’t need to see was a front door which knocked you off the step when you opened it, and a flight of concrete steps up to our accommodation and no lift! Probably something we’d missed in the description, (we’ve checked and it was mentioned) but nonetheless disheartening! Once inside we were pleasantly surprised- the accommodation was spacious and comfortable. We had already experienced the Vancouver Sonder at Revival and its vast entrance area was in stark contrast, but the accommodation was basically the same and just as good The only small criticism we could mention was that we were expecting full sets of mugs and cutlery, but they were not complete. A couple of teaspoons would have been welcome! On the whole we’ve had a good time here,

This was our 3rd Sonder’s stay. We appreciate the consistency in cleanliness and appeal. Location at 159 Elm St was ideal for walking. 20 min to the Royal Ontario Museum and 20 Mins to the waterfront.

We had to leave our home in PEI for a medical procedure in Toronto and booked 159 The Elm and hoped for the best … well … we got more than we hoped for ! The suite was so clean and modern … the king sized bed was welcoming with freshly ironed sheets … how often do you see that ! My husband was very comfortable and was ready to go back home in a few days. I want to thank Sonder for taking the worry out of our “digs” … we were so very satisfied ! Marie Gilchrist Charlottetown, PEI

The apartment was very clean, had really comfortable bedding, and had a stocked up kitchen. This was our first trip with our infant and we had an amazing time at Sonder. In-apartment laundry was a welcome surpirse.