Kau Rio Serrano

Location and staff were 1st rate. Shout out to Florence, Jose and Vicente! I stayed at 1 of the Puma rooms which had a heater with a mind of its own. This hotel is much better than the bigger ones. More personalized service. Food was excellent. My rating is actually 4.5 stars.

We arrived here after receiving multiple confirmations and getting charged but the entire place was closed for the season. I would never recommend this place as they put us in a very dangerous situation. They did absolutely nothing to help us find another accommodation during the middle of the off season and night. They royally messed up, and we couldn’t even reach them to figure out what was going on. Their neighbor is wonderful and very accommodating- Konkashken Lodge. We went to Lago Grey last minute who was able to take us in, and it was a blessing in disguise. Lago Grey is perfect- great food, stellar views and location, and awesome experiences, not to mention half the cost!

Love this small hotel, and can’t say enough great things about it! The food was absolutely amazing and presented beautifully by a friendly staff. The views of the mountains from the rooms and the common spaces are breathtaking, especially at sunrise and sunset when they glow an otherworldly red. Rooms are small but smartly organized so you have plenty of room for your clothes, gear, etc. The common area has a lovely modern fireplace and tons of books to explore. The staff is absolutely wonderful and are there to make sure your stay is perfect! Shout-outs to Matt and Alejandro for making sure our glasses and bellies were always full!

This hotel is immaculate, warm, welcoming with incredible decor and gourmet food. Right on the Serrano River, each room has a floor to ceiling window so you can watch the sunset. The lounge chairs on the deck allow for sipping cocktails or just enjoying the beauty of nature while you gaze upon the distant Torres del Paine terrain. The decor, with reclaimed heavy doors, warm lamps, and a gateway to this massive natural playground is run by Carolina, an incredible host for our adventure. Well worth the stay .

Hotel intimo, nuevo, diseño minimo pero acogedor, servicio super atento y preocupado!! Excelente alternativa para partir una buena aventura por el parque, partiendo o terminando los dias en la naturaleza! Comida local pero a estándares internacionales, muy buena!

Nous avons été enchanté par cet hôtel de charme et son personnel (Nicole et Daniel) courtois et attentif. Le décor intérieur et extérieur est fabuleux. Beaucoup de vie animale. Tout près de l’entrée du parc Torres del Paine. Les chambres sont chaleureuses. Merci pour ce séjour fabuleux!