Fairfield Inn & Suites Traverse City

Very nice hotel on the outskirts of Traverse City. A little hard to find and access off a busy highway but once you find it, you will be happy. Clean rooms that are quiet and very comfortable. Staff is friendly but not situated at the reception desk often, instead sitting in the back room behind it. Room was well appointed and large with microwave and fridge.

We stayed here for a week of vacation and it was a pleasant stay. The staff is friendly, the breakfast is the typical free buffet and the attendant was helpful. They did have a gluten free muffin if you asked. The room, while not modern, was in good condition, plenty of hot water and water pressure in the shower. We like having the extra space that a Fairfield Inn provides in the room. Our room was in the back of the hotel and was quiet, backing up to some woods.

This was a really nice property with lots of "little" perks that add up to an excellent experience. Friendly-- staff who went out of their way to greet and help us. Breakfast--well laid out and stocked with items that you don't find in many hotel free breakfasts like REAL half and half, walnuts and good quality fruit Guest laundry--nice machines with a utility sink, clean area well-lit with soap and dryer sheets provided for free Newspapers every day The refrigerators in the rooms had small freezer sections so I could recharge my blue ice

The staff here is friendly and helpful, but the facility needs to be updated. Our room was small and the mattress was uncomfortable. Our air conditioning unit fan ran continuously even when we tried to set it to cycle off and on. When we complained, the staff on-site staff responded and tried to help but they and we were told that the units weren’t designed to cycle. The second night we just turned the AC off but it had been covering up the noise from the in room refrigerator. The vibration noise was so loud we finally had to unplug the refrigerator. We tried to use the laundry facility at the hotel but no water available there so we had to go to a local laundromat. Our room was not serviced during our two night stay. We asked for a partial refund because of our dissatisfaction but were told that was not possible even though Fairfield has a “simple promise guarantee“ to make things right. They did give some extra points on my Marriott account but the points are somewhat meaningless when the hotel is this unacceptable. Again, the staff was friendly and responsive but this hotel is far below the standard we expect from Fairfield. My recommendation is to avoid,.

This hotel was very clean and updated. The staff was a little ehh but they have a little area where you can purchase food and snacks. Breakfast was kinda lacking but we opted to go to a place downtown anyway. Pool is RIGHT next to the elevator so it can be very slippery at times. Rooms are nice and beds are comfortable. Pretty good location.

Great overall experience - check in with Cheryl and Tiffany was very efficient and hospitable. Room was clean and well appointed. Breakfast w/Karyn ?? was a great start to the day, we can’t wait to return to the area! Kudos to Ric the General Manager on his leadership!!