Misafir Kullanıcı
29 Aralık 2022
Due to the late flight booking this hotel (Hilton own app booking is the same price and can be cancelled for free, but because often use Ctrip, so directly on the Ctrip booking), the afternoon of the check-in due to flight changes to the hotel and Ctrip proposed cancellation, Ctrip did not reply in the first time (later because of the flight can not be connected to Ctrip), that night did not stay in the hotel, the subsequent cancellation application to the hotel, the hotel The first time I replied that I could cancel, but I did not receive a refund, and the second time I called, I was told that I could not cancel and had a bad attitude. I asked if I could change my check-in date, and the hotel refused. Contacted Ctrip to handle, Ctrip said and the hotel repeatedly negotiated or can not be canceled. I would like to remind everyone that if you stay at this hotel, please read the refund and change policy carefully or book directly on their own app. In case the hotel staff promises refunds and other matters, be sure to ask the name and position of the staff concerned.
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