Residence Inn Tulsa South

Perfect we came down for a wedding, great location, we were going to rent an air bnb however with the kitchen suites this was a much better value

房間設施完善，乾淨整潔，地處市中心，交通便捷，設施齊全，熱情周到的服務，使客户感受到賓至如歸的温馨，前台很熱情

Check in was easy but it was downhill from there. When we walked in the room there were used cleaning rags from the maid left behind on the desk. My husband took it down the hall and left them on the maids cart as he couldn’t find the maid. The room looked clean but the carpet turned the bottoms of my feet black less than 5 minutes of getting out of the shower. There was an open packet of coffee left in the room, a used lotion was left from previous resident, and the shower bottle of conditioner was completely empty. We couldn’t watch tv the entire time of our stay. We tried to call the front desk but no one ever answered the phone so my husband went down. The front desk told us it had lost connection and would come back on but it never did. When we came back from supper and asked the lady at the front desk if it was back on yet she said, “I don’t know. If you find out tell me.” The bed was not very comfortable and the furnace was so loud it was hard to even hear anything on our phones. Despite turning the thermostat up we never could get the room comfortable. It was cold the entire time and the room with the shower was freezing. Breakfast was eh so we didn’t eat. Check out was very dismissive. We try to give a place a good chance and often overlook small issues if there are any because we know stuff happens sometimes but there are just too many this time. This was easily one of our worst hotel stays ever.

This hotel is very clean and nice. Everything was perfectly placed and cleaned. The only drawback was the broken elevator. I was made aware of this at the time of reservation and asked if it was still OK. I found this to be extremely kind and caring of the hotel staff.

Elevator broke but was placed on the top floor. Electronic door lock barely works and have to try multiple times to open.

Hotel was unable to provide even two extra pillows, in room phones don’t work, tv doesn’t work, there’s flooding outside our room and there’s a substance on the bathroom door that looks like feces. Would never stay here again. Management seemed unable to fix any problem or concern.

We stayed over Chris**as in 2022 and it was an adventure... 1. We had a 2 bed/2bath suite that had a nice kitchenette and living room between the 2 rooms. It was perfect for my husband and I who were staying with my parents. 2. We realized there were no phones in the living room. Or any rooms. Neither of the bedrooms or the living area had a phone. The website advertises 3 phones. How are we supposed to call in case of an emergency? 3. Our toilet was acting up and we needed wanted maintenance. Since we were unable to call, my dad went to the front desk and was told there is no maintenance and they hand him a plunger. 4. Thursday was probably the coldest day of the year. We had a thermostat that dad put at like 75 but it kept getting colder and colder. The room got down to 65 degrees. Upon inspection, the furnace wasn't properly sealed up. When you opened that door (which prob should have been locked), you can see daylight coming through. So there was no way the room was going to get warm. So we get moved. Thankfully to the room directly above us so it wasn't too difficult to move rooms. At least this new room had ONE phone. However, the heating and cooling in this room was the exact opposite and the thermostat would go up to 80 on its own. 5. We go out on Friday night and notice in the lobby area on one of the tables there was an ice chest and a binder that said "fire watch". Long story short, none of the sprinklers or smoke alarms were working so they had to hire a company to be Fire Watch and they walked around every 15 minutes. Not sure what good this would do in alerting people if majority of the rooms probably dont have phones. 6. So I started paying attention to the fire extinguishers since apparently we had no working sprinklers or smoke detectors. Majority of them were in locked cases on the wall and you're supposed to break glass and at least half of them didn't have that sharp tool to break glass attached 7. Another safety issue...one of the side doors that are supposed to be locked so you need your room key to enter after hours, was still open at all times during the day/night. If you read prior reviews from earlier this year, this was complained about in a review and management claims it was fixed. 8. The door to the pool area was propped open with a towel and left like that which is another safety issue as a kid could easily run in there and into the pool. 9. There was expired food in the fridge in the breakfast area and I pointed it out... they threw some away and turned the others around. The one and only nice quality about the hotel, we were able to hook up or roku to the TV and stream without issues. Yup, being able to use our own Roku was the highlight of our stay. Kenya at the front desk was also very nice and pleasant when listening to our concerns. Do yourself a favor. DO NOT stay here. If you value any sense of security, avoid this place at all costs. Its a complete joke. An assistant GM did contact my dad and h

When we arrived at the hotel, we were told our reservation had been cancelled. I asked how that could happen when no one had notified me and let me know. I was rudely told that I made the reservation using a third party and that is why it was cancelled. There was a storm that hit Tulsa and 150,000 were without power. I get that that is a huge problem, but why did it become my problem? There were no hotel rooms available within 100 miles. We were traveling with our 3 small grandchildren. I will never book a reservation with this hotel chain again. This was unacceptable to walk into a hotel expecting your reservation to be honored and to be told it was cancelled and there was nothing she could do. I am now working on getting my refund from ******* as the hotel said it was all my problem to figure out. Wow. Thanks for absolutely nothing and attempting g to ruin our vacation with our grandchildren. I will be contacting someone until I find someone that cares.

So glad to see this is not like the tired older Residence Inn locations. Very nice staff - helped me out after I messed up my room arrangements. Rooms are clean and modern well stocked. Pool area looked nice and there was ample parking. The breakfast area was clean and spacious.