Courtyard Tupelo

I almost always stay in Marriott Courtyard hotels. Sadly, this particular property was not up to what I have come to expect at a Courtyard, and I was sorely disappointed. While the staff was pleasant, and my room itself clean, the windows were so dirty I could barely see my car outside. The pool was "green", probably from not enough chlorine, and definitely not what I wanted to swim in. The coffee was terrible - very bad tasting and cold. The muffin I ordered for breakfast was stale and frozen inside.

Hotel: Very nice Courtyard in a good location. A lot of food choices in walking distance or a very short drive. The Lobby is clean and kept up. Check in was smooth and the front desk lady (Mia I think was her name) was amazing. Room: The room was decent size, bright, good wifi & clean. Sleep: Bed was comfortable, room was dark at night and maintained temperature. -flyou

We have traveled to all 50 states and can say without any qualms that the service offered here is on a very high level. From the warm cookies provided upon our arrival to the ease and friendliness of our check in and the nice staff, the effortless access of the laundry area and the excellent made to order breakfast, we felt cared for perfectly. The rooms are clean and there is a very nice restaurant almost on site. There is a park complete with Elvis statue for Harley riders like us who are completing the 10 for 23 challenge right across the street. We loved it and had a great time. After enduring many hotels that used Covid as an excuse to provide lousy service, it’s refreshing to stay at a hotel that truly has the customer in mind. I only wish we could have stayed longer!

As someone who travels 300+ days a year and who stays in Marriott properties primarily, I have certain expectations about the brand. This property fell short in several areas; I will not stay here again. -Location is convenient for Tupelo. -The room was comfortable, clean and the WiFi was good. -COVID-era practices of not offering daily room refresh still in place. -The shower was horrible. They installed the soap dispensers widthwise versus lengthwise which makes the narrow shower more narrow. The water pressure in the shower was horrible and the shower head, with its unchangeable head and 8 flows of water was not a good shower experience. -The food credit for guests with status was not communicated, not convenient and just clumsy all together. 2 days in a row there was an issue just trying to use the $10 voucher. Employees would rather tell you what they cannot do versus what they can do. -One employee, Nicholas, was excellent and provided great guest-centric service. Based on my experience, I will not stay here again, which is too bad as I travel to Tupelo 4-6 times a year on business.

Upon arrival we were met by Nicholas was a friendly helpful man! He made our stay very pleasant! He was professional, and Knowledgeable. He was very accommodating and quick! The establishment was very very clean! Absolutely would stay there again! Thank You Nicholas, Michele & Clint from Florida