I bought 2rooms. Jacob was @the front desk(so he told my brother his name was). I thought we were good-got in @7for check in, bought a pizza-I spent most of the night w/my kids in the pool that closes@11p. He let us know @11p it was closing-I said "Oh you're so sweet,thank you."-"You can find another hotel-You don't need to stay here" is what I received - please watch your cameras! I was thankful it was closing time- I'm trying to wear out kids &I'm not paying attention to the time. I was genuine & he was a abrasive when our other exchanges were pleasant, I don't understand the hostility. My brother then went out for a cigarette & "Jacob" then complained to another employee coming in for the night shift that "he(my brother)" wasn't allowed there-thay he had to find another hotel". My brother tried explaining that we were in no way giving any attitude & was genuinely thanking him for letting us know the pool was closing & didn't understand where he thought we weren't welcome. My brother just went outside to smoke his cigarette & then came back to his room (I had a room & he had a room). Mind you this is only 11:30p now - but this is unacceptable behavior & I do not understand where it is coming from. We have come here plenty of times & have never had any issues - obviously something is misunderstood somewhere.
Çevir