Best Western Plus Atrium Hotel

Nerede olduğumu unuttum, izlenim oldukça temiz görünüyor, markaya benzer

Very friendly staff!! And also the coffee and tea far and of course the sauna were amazing - coming again!

출장자 현지 업체가 지정해준 호텔로 이용하게 되었습니다. 이 호텔은 프론트데스크가 24시간 직원이 상주하지 않아 22시 이후 호텔에 도착하는 경우 꼭 사전에 호텔로 연락해야 체크인 안내 받으실 수 있으니, 이용하시는 분들은 참고 하세요.

史上最差酒店！！！ 房間濃郁煙味！！！ 床底別人遺留臟襪子！！！ 更可怕的是半夜被人狂敲門！！！！！！！！！！！ The worst hotel ever!!! Our door was knocked with "OPEN THE DOOR" shouting around 02:00 AM. How horrible! We booked two rooms （204, 205）. The two rooms are interconnected. I heard a knock on the door of 205 and was awakened from sleep. I woke up my husband immediately. When we were very panicked and hadn't reacted in the very first minute, the person outside was already trying to open the door with the key card. Since I put a china cup over the handle on the inside of the door and the person outside had turned the handle, the china cup fell to the ground. But since we locked the lock inside the door, he couldn't push the door open to get in. Then he started knocking on 204's door again. At this time, my husband asked what was the matter, but the people outside only shouted "OPEN THE DOOR!" We tried to contact the reception several times, but nobody answered the phone. We contacted our booking agency. They helped to contact the reception, but there was still no answer. Our agency also told us not to open the door. In the meantime, my husband asked who was outside, and the guy told us he is the security. There is no peephole on the door, so we couldn't see what was going on outside. He kept shouting "OPEN THE DOOR!" outside. Then we told him to call the police. Good things was that police arrived in time. Then we knew the security got the complain from the guest in room 203, saying there was "bibi" sound in the neighbor room. But there was no such sound in our room. Then the security heard the sleeping music in 205 and said it should be the relaxing music. I really doubted this saying because the only neighbor of 205 was 204, which was also our room. My husband tried to communicate with the security person and asked why he didn't call us via the room phone. But the person said he did not speak English well. They could not communicated at all. However, his version "OPEN THE DOOR" really scared us. Later, we even called the ambulance to come because I felt too sacred and difficult to breath and could not stop trembling. The second day, I was still trembling. We let the booking agency to contact the hotel about what happened last night. The hotel only said it was not dealt appropriately, but even not apologized to us formally.

Excellent helpful receptionist Hotel restaurant not open on Mondays but not mentioned on website Other local restaurants within walking distance also closed on Mondays

We arrived in the evening, and checked in then to find out they only prepared for 1 person, one towel, one pillow and one blanket. - we are 2… but then the reception was closed. Sad and not comfortable, but we managed to share 😅

The price was very fair! The staff did not know everything, because they were quite new. It was a good experience overall.

I can’t arrive and cancellation was very courteous Thank you

Great hotel if you are travelling for business. The staff was really nice and helpful. My room was tidy and quiet. There is a coffee machine in the rooms and a kettle for tea. I just wish they would not have forgotten to exchange a used coffee capsule for a new one. Otherwise no complaints about the room though. The sauna is great, yet the spa area is not very big, so anything above 2 people feels crowded. The breakfast buffet was really good, with plenty of choice and freshly made eggs and omeletts could be ordered. If you don't fancy eating in the restaurant of the hotel there is an italian place not far, 5-10min walk.