Colonial Village Resort

I can only comment on the room we were given looked good on the internet but on arrival found the room to be very old in every way, door to bathroom faulty, screen door at entry had no lock or latch, switch in bathroom was broken, requested some sort of heating only to be told there was none we had to go and buy a fan heater. The place itself looked very unkept and looked more like a jungle retreat. The lighting was dim making it even more unpleasant I would in no way recommend the place judging on the cabin we had.

I've booked 2 nights accomodation, and 5 hours after booking was informed that the event we were scheduled to go was cancelled due to wet weather. I contacted this Colonial Village Resort and spoke to staff named "Karen". This person was so rude. No customer service skills. I've asked to reconsider providing a credit as the event will be rescheduled at some point in time. Karen refused and is not flexible. I asked her that it was also out of our control and it's due to the weather that the event was cancelled, she would not heed, and barraged me. This person should not be employed at hospitality. I think most of the vendors in Hervey Bay area were also impacted and would gladly issue a credit to ensure customers come back. But this resort, it'll be interesting if they survive the economy. Horrible Karen. You should be ashamed of yourself. Management please employ someone more professional.

Naming this accommodation a 'resort' is truly misleading. We are a family of 5 who stayed in a cabin for 2 nights. On a positive note the property is very clean. However, the bedroom furniture was uncomfortable, dated, and resulted in poor sleep for our entire family. The kitchen inexplicably had 4 plates. Many of the door latches and window openings were broken off or not functioning. Disappointing.

Check-in took too long. When advised have partner coming male guy suggested to singles beds. No light in lamp. Not friendly for sane sex couples. When wanting to rebook was told cold not do so. Due to beeing local. Maryborough is not local at all. Pictures look nothing like the place.

We stayed the caravan sites they have which were fine but no grey water drains just had to let it go on the grass next the van. Was a quiet spot close to everything but entire place was run down and had been let go. Needs a big clean up. Went for a walk to the pool and restaurant area was a nice area but restaurant was closed due to no stuff. When we arrived there was no one on site called the mobile phone number provided but no answer when someone finally answered I was told to wait and check in at 2 pm we arrived at 1:30pm I think that is very poor.

We stayed in a classic room with ensuite. The room was very clean. The bed was comfy. Super basic. But I would stay again.

The area is filled with 6 peacocks & some other kind of birds (Also ducks). It's mysterious to me why all the animals there (Including the 3 chickens) are males. It's been nice walking around.

very convenient location for Fraser Island day tour pick up.

This was a beautiful place to be, back from the beach in the trees . the trees were grand, beautiful Ponds and watergardens accommodation was older but that didn't matter because Gardens were so beautiful