Misafir Kullanıcı
7 Haziran 2024
Very mixed reviews. Pro: it is in the very best location, in the center of historic old Valletta on a pedestrian street. Rooms are spacious, breakfast is made to order from a very nice menu. Reception answered all our sightseeing questions. Con: the atmosphere of the hotel and staff is uncomfortable and weird . The overall impression is trying to be elegant but instead being grim, dark, and definitely not like the cheerful, friendly feeling of the rest of the city. Rooms are large but cold, and not appealing and the shower is part of the bathroom, with no curtain or door so half the bathroom is wet and dangerously slippery. The staff is either rude ( when I asked if we could change rooms because our room faced onto a dark courtyard and we literally could not see the sky or even much light, I was told that maybe we should try the Melia hotel instead!), unfriendly ( when we paid extra to have someone at the hotel meet us at the airport to take us to the hotel, the person who met us was late and never said anything to us, not even "welcome to Malta"), or overly obsequious/servile and almost scared. No one seemed comfortable or genuinely friendly. Location, cleanliness and food are excellent, staff and general atmosphere is weird if not depressing.
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