Misafir Kullanıcı
10 Mayıs 2023
I recently stayed at Hotel BellaVista in Valmadrera, Como, Italy with my nephew's family, including two teenage daughters and two young daughters aged 3.5 and 2.2 years. The service was terrible, with rude and unhelpful staff who seemed to have no interest in making our stay comfortable. We chose the hotel based on *********** reviews, but unfortunately, our experience was far from satisfactory. When we arrived, the owner, Christina, was unfriendly and complained about our late arrival. Despite my nephew's request for two rooms next to each other, we were given rooms on different floors. Christina was also hostile towards the two baby girls, insisting they be completely silent even when walking in the hall or in the rooms. The rooms themselves were outdated and uncomfortable, with a tight space, one queen bed (made up of two twin beds) and one small twin bed that both need updating. The shower area was cramped and there was no shampoo provided, only hand soap. In my nephew's room, there was also a constant sound of water leaking all night, making it difficult to sleep. The breakfast was a huge disappoin**ent, despite the beautiful view from the dining room. There were only white bread slices and a few bread rolls, and when my nephew asked for more, Christina rudely said that there was none left because other guests had eaten everything. We were there before the limited time for breakfast, so this was unacceptable. To top it off, the male owner of the hotel watched us struggle with our luggage upon arrival, but didn't offer to help. This was especially difficult for my nephew, who has health problems with his legs due to a car accident years ago. The next morning, the owner suggested that there was an elevator that could have brought our bags up to the hotel from the street level, but he hadn't told us about it the night before. Overall, I would not recommend Hotel BellaVista. We paid 340 Euros for one night for two rooms, and the service was extremely bad. The hotel is unfriendly to children, the rooms are outdated and uncomfortable, and the breakfast was embarrassing. Save your money and find a better option.
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