DoubleTree by Hilton Varanasi

インドで体調不良になりたくなかったのでちゃんとしたホテルを予約しました。アメニティなどはしっかりとしていましたが、エクストラベッドのリクエストをしたのにも関わらず準備されていなかったり追加のタオルをお願いしたのに一向に届けられなかったりヒルトンブランドに値するかと言われると疑問に思います。

浴缸很臟，廚房裡永遠沒有人氣，東西也不好吃。但是好的是攜程幫我免費升級了套房的房型，總體來説還是不錯的

Overall the hotel was just fantastic! The buffet breakfast and dinner are awesome! The restaurant manager and staff were amazingly hospitable, courteous and paid attention to all the details. We enjoyed our stay! We needed a break and we got it at this truly luxurious hotel.

The reviews of this hotel are mixed but we were pleasantly surprised by how good the hotel was. Sure there is a damp smell in the hallways…for some reason but the rooms are clean and modern. Dinner and breakfast were average to good and we really had no complaints. Staff went above and beyond to ensure we were taken care of. From house keeping, to front desk, bar staff (were exceptional) to dining room. Everyone was more than helpful. We asked for a late checkout which was granted. If returning to Varanasi would stay here again

Alll thing's are good stay was good we have total 50 rooms all guest are happy they enjoying hotel stay. Specially thanks to front office team they helping us everytime. Hotel lobby was very big. Jenifa and gita they took care us evey time. Thank you front office team.

The moment I came I was welcomed with welcome drinks and tika, after that I went to my room which was fine but in the itinerary it was mentioned pool view room but I got a room with a pathetic view of buildings. Later when I went to the buffet I served myself some starters and soup and when I was about to have my food Mr Shivam from f&b department who was wearing a red waist cost approached me and started asking me my room number to which I gave him my room number but he was not satisfied and asked me again to show him a proof then I showed him my room key. After that he again came to me and told me which company was I from as no meal is there in your name etc. I was shocked that a person has just had a bite of food from her plate and the staff is asking her indirectly whether she is paying or not. I left the food as it is and went to the reception and adressed my query to the Front office duty manager who was very casual with his reply. I myself come from a customer service background and the way these people are treating their guests is very wrong. It was very embarrassing moment for me in my whole life. I'm sorry but please train your staff on the basic ethics of customer service. I would like to conclude by saying that what's the use of welcoming your guests with Tilak and welcome drinks if you lack the basic human ethics and run only after money and nothing else. PATHETIC!!!