Extended Stay America Select Suites - Chicago - Vernon Hills - Lincolnshire

I booked my reservation and when I arrived at the front desk the front clerks wasn’t available and their system was down and I couldn’t be booked which isn’t thier fault but the accommodation of being told in advance would’ve been a better experience

My husband & I were in the north suburbs for 2 weeks, and chose this long-term stay hotel because of its optimal location for our purposes. I am extremely ambivalent about it. On the one hand, we got a clean, well-located room with a kitchenette for a very reasonable price. There is also a nice guest laundry facility with six washers and six dryers. On the other hand, there were a lot of glitches. 1) At the time of reserving, we requested a first-floor room; we did not get one, even though the hotel was clearly not full. 2) The so-called "fully equipped kitchen" -- unlike any other long-term stay hotel we've ever stayed in -- did not provide pots & pans, or dishes. If I had known this before we left home, I could have brought these items from home. 3) Our bathroom sink clogged up almost immediately, and we were told that there was no maintenance person ("we're trying to hire one"). We were further told that, due to budget constraints, they could not call in an emergency plumber (this was on a weekend), so I got a plunger and a bottle of drain cleaner from the front desk clerk, and went to work on it myself. It took 24 hours for the drain cleaner to open the clog. 4) The bathroom toilet clogged twice; the first time, I was able to resolve it with the borrowed plunger, but the second time they told us we would simply have to move to another room. As we had a lot of stuff, this took us 2 hours, even tho the new room was just a few doors away. 5) The guest wi-fi was weak in the first room, and nonexistent in the second. We also had minimal phone reception in the second room, so couldn't even hot-spot; I had to sit in the lobby with my computer to accomplish anything online. If it were not for the wonderful location, I would have given this hotel 2 stars rather than 3.

I require to discard trash. Limited front desk hours plus hard to find staff at the front desk during hours. Old refrigerstor noise wakes mep up at night and running too iften times.just 2 towels for 3 days. No utensil and kitchenwares. I have to buy.

when I arrived, they told me that there were no available rooms and the money was debited from the card, I ask you to refund the payment for the room since I could not stay in this hotel

The receptionist wasn't there when we came to check in and took forever to come down, also you really can't tell she is the receptionist as she was wearing plain short short clothing.

Fairly quiet except for some street noise at times.

I can't register since there were no rooms available

It was my first stay at the property.

No pots, pans, or utensils made the kitchen useless.