This as ever the worst experience I have heard with this hotel, the room smelt bad there was candy papers around the room, towels had stains when we tried to ask for a change of room we were put on a hold to wait for 6 hours , no one called to let us know if we still have chance to change or upgrade the room.when we tried to call them back they still tossed us around saying nothing can be done because they are sold out.why then not let us know instead of keep us waiting for 6hrs .The customer service is the worst .
Çevir