Park Hyatt Vienna

房間就是10年前的裝修了，該更新設施了，但酒店前台還是很重視客人的入住體驗，入住時有一晚隔壁房的12點還在大聲喧嘩，就直接打給前台投訴，後面半小時內隔壁房消停，後來前台主動問起此事有沒有影響入住體驗，衹能説沒有是假的，只是他們前台對過分的事情零容忍，主動制止解決問題的實操點贊。

不過整體.符合五星標準

We stayed for three nights with Park Hyatt Vienna and everything was so over the top. You would tell no expense was spared to make the hotel beautiful. The entire staff is amazing. They are always waiting to anticipate something you may need. Room service was catered to times when we were not in the room and bottles of water were always stocked up. Our room was a wonderful size. We did request extra pillows and those were brought promptly to the room. We had an issue with the shower being Luke warm and they send someone immediately to take a look and when I came back from dinner there was a ticket with clear communication that the concern was addressed. We tried their breakfast and it was nice. We also had lunch and that was very good as well. All these meals were eaten inside “The Bank” We also utilized the salon to get my husband a haircut. The atmosphere was very nice with water being offered and magazines to look through. I regret not having enough time to go to the pool or book a spa treatment. This was our first Park Hyatt experience and we hope that others match this standards. We will absolutely stay here again if in Vienna

My adult son and I used points to stay- what an amazing hotel! Location is great- near many restaurants and designer shops- and inexpensive Uber. The room is absolutely beautiful, so spacious and a huuuge walk-in shower. Probably the BEST ever! The staff were so helpful and professional- especially Karim (secured reservations at Fabio’s and Figmueller’s) both were delicious- and Oliver, who helped us with our Bratislava trip. I would live in this hotel forever if I could!

One of the best hotels that I have stayed at, loved the breakfast variety, the staff went above and beyond all my expectations. From the start of the checking in process all the way up to the end of the stay- everything was par excellence! Would strongly recommend.

I stayed at the Park Suite with View. The rooms were large and well-fitted, with heated marble floors. I loved the windows overlooking the Christmas markets. The spa is stunning. The gym is new. I loved breakfast at the Bank. Josie, Stefano, Martin and the team were generally fantastic, helping me with my needs. However, I want to highlight Karim, who was exceptional. I stayed with Hyatt since 2021 when I graduated university, over 300+ nights since including PH Bangkok, PH Niseko in Japan, PH Seoul, and some of the best non-Hyatt hotels in the world. Karim was the best concierge I’ve ever had. Here are 3 reasons: He is an excellent problem-solver; I asked where I could get cake, he called up the most famous cafe in town with the best cakes (Cafe Central) and gave me a card to show them. I had not thought about that cafe because online reviews had said it was impossible to get into. If he hadn’t, I would have to wait an hour in the Vienna cold and rain. He even assured me he will come to the cafe if they didn’t let me in, and I know he meant it. I had the best experience because of him of Austrian pastry. There were some hiccups with bookings which were due to language mistranslations which he resolved immediately. He gave me bathing suit recommendations (because the pool didn’t sell any) and the best Christmas market recommendations, because I deserved better experiences than the average one in front of the hotel. Karim goes above and beyond as a concierge for hospitality; I needed a phone charger, and it wasn’t charged out of the box, when I came down later it was all charged ready for me, because he is prepared. He recommended an orchestra show (at best music hall where Vienna does New Year’s concerts that go for 10,000 Euros on the Black Market). I was very impressed by his thoughtful recommendation. He made small talk that made me feel welcome and seen by asking about my story; I was traveling alone at Christmas yet I had the most amazing time because of Karim’s recommendations and gestures. He genuinely cares for guests: He switched out tour guides because I was uncomfortable with a third-party guide, which he didn’t need to do. I know that no matter who the guest was and what they needed, Karim would deliver his 200%. Karim’s exceptional service is the reason why I will choose Park Hyatt over other hotels everytime and will fully recommend this hotel and Hyatt to friends, family and strangers. I hope he gets recognized by Hyatt for his impressive work. There is no request too ridiculous for Karim, he always tries his best for guests.