Monte Prado Hotel & Spa

We mistakenly booked the hotel in the wrong area, and a non-refundable reservation. A minute after the reservation we requested to cancel through the website where we made the booking - but a few hours later we received a refusal from the hotel - that is - they took money without our stay We have no way to really rate this hotel. It can be excellent and it can be bad The approach was not appropriate and therefore we were disappointed

genial

Un hotel muy bonito y el personal muy amable. Al spa al final no fuimos porque llegábamos algo tarde de las rutas de trekking. Desayuno espectacular, tipo buffet y todo estaba realmente bueno. El lugar muy tranquilo. Camas enormes, he descansado como no hacía tiempo. Desde luego pienso volver.

Hotel limpo, muito bem conservado, com uma excelente limpeza. Localização do hotel é giríssimo, super tranquilo e calmo. Recomendado para descansar e descontrair.

O atendimento na receção é bom, o que notamos foi a inexperiência dos funcionários no restaurante e bar, mas parece-nos que é devido à falta de formação. Os mesmos foram simpáticos e esforçados em agradar, mas com pessoal reduzido, não se pode atender aos pedidos solicitados. Por exemplo: pedimos quatro pregos no pão e este levou 1 hora para ser preparado, com constantes pedidos de desculpa pelo meio. Este incidente, não pode ser imputado aos funcionários.

Sem nada a referir

Un 4 estrellas con calidad de 5. Instalaciones nuevas y limpias. Habitaciones amplias y completas. Personal muy atento y el desayuno buffet de lujo. Sin duda para repetir.

Tranquilo relajante agradable limpió amables bien en general

I was looking for a room with privacy, a king size bed and a balcony. I had many options in mind but this hotel stood out for being beautiful and located in the middle of the nature. I called many times before booking the room to understand if the rooms with balcony were facing the swimming pool because some pictures showned rooms with balcony facing the pool in the ground floor, and I didn't want that because I'd loose the privacy. On the first call they told me that all the rooms were facing the mountains and that they had no rooms facing the swimming pool which left me confused. So I called 2 more times to be sure and on the third call the woman even joked about it because I was being so insisting about this issue and guaranteed me that I wouldn't be facing the pool, so I booked the "Fine Art Duplo New Deluxe w/ balcony" room. When I arrived the Hotel I was very disappointed because my room was in the ground floor facing one of the sides of the swimming pool, the one closer to the bar. That means I had constantly more than 15 people which could see everything inside my room if I didn't close the blackout curtain. It also means that the employee which answered my phone calls deliberately lied to me in order to get the sale done, and it wasn't a misunderstanding since I'm a native Portuguese and we spoke the same language on 3 different phone calls in the same day. I went to the reception to demand for another room and get an explanation for this situation to what they simply appologized and said that it must have been a misunderstanding because all the "Fine Art Duplo New Deluxe w/ balcony" rooms were in the ground floor facing the swimming pool so I would have the same problem in all of them. Then I asked for a room with no balcony, with privacy and a king size bed and they gave me a far inferior room in the first floor, where some people in the pool could also see inside the room, which had a horrible noise everytime the electricity was turned on, to the point where we had to turn the electricity off in order to sleep and because of that we couldn't even charge our cellphones and laptops. Beyond this, it also sounded pretty dangerous, I doubt it would pass any kind of inspection. Regarding this issue, we call the employees and neither they had an electrician nor they were able to call one. Because I paid 21€ more to get a room with balcony which I didn't get, because an employee lied deliberately to get another client and also because they gave us a room with mediocre staying and safety conditions I asked for a partial or total refund, which was entirely dennied. The Hotel as an amazing swimming pool and location, with trekking paths and birdwatching places nearby, an amazing river, a beautiful design, an ok breakfast (it wasn't good but it's not bad also), but I don't recommend at all because the service is very very poor, it was the worst experience I ever had in a hotel. It was a waste of money, vacations, time and patience.