Misafir Kullanıcı
1 Haziran 2024
We had 2 nights in the Hotel Bahia. My husband is coeliac and the hotel were advised well in advance that he required a breakfast which was gluten free. No gluten free bread or cereals were provided on either day (despite a gentle reminder) so, although ham, yoghurt etc. were available, there were no carbohydrates Secondly, we had left 2 bike cartons for transporting our bikes safely back to the UK in the hotel. We were told by the hotel where to store them and the hotel were advised when we would be using them. When we turned up to pack the bikes, we discovered that the bike cartons had been shredded and jettisoned. One friendly receptionist found 4 cardboard boxes which we were able to tape together into a covering for the bikes. But they were neither rigid nor robust, and this led to damage to one of the bikes. When I complained, the hotel were dispassionate and defensive in their response.
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